JLL empowers you to shape a brighter way.  

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

Lead Concierge

San Diego, California

7:00 am - 4:00 pm 

$49,100

We are seeking a professional Lead Concierge who will manage the Concierge Services at our client site in (San Diego, California).

We’re looking for a Lead Concierge who understands the value of excellent customer service and how to deliver it. The primary responsibilities of this position are to provide daily oversight of Concierge staff located at other locations, service delivery, enforcement of client security procedures, and staff job performance. Candidates are expected to present a pleasant and professional impression to all guests, be highly organized, dedicated, and able to handle a variety of duties simultaneously.

Major Responsibilities:

Sets an exemplary helpful, friendly service standard.Serves as an informational resource for the building.Supervises and manages team members, ensuring that policies and procedures are implemented properly and followed.Motivates the Concierge Team to exceed guest and client expectations.Holds Concierge team accountable when not following policies, procedures, and standards.Trains and coaches Concierge team on policies, procedures, programs, and standards of excellenceHelps Customer Service Manager in scheduling for the Concierge team and ensures that timecards are accurate for payroll.Recommend annual customer service and hospitality training for staff.Conduct annual performance reviews for direct reports.  Deliver performance feedback annually.  Work with staff on professional goals and growth opportunities.Ensures the Concierge Desk appears professional and fully stocked with information including local maps, brochures, and event literature.Provides coverage for absences when needed.Build weekly staff schedules for the team in advance to ensure coverage.Reassign work order tickets for daily tasks.Builds and maintains relationships through networking with area concierge, National Concierge Lead, and other personnel within the IFM and CES service line.Meets or exceeds given goals for specific job functions.Flexible schedule, especially during high-volume seasonsMay need to work overtime for special events.All other duties and tasks assigned.

Skills and Aptitudes:

At least three year’s experience in hospitality, marketing, or luxury retail in a supervisory capacityExcellent communication skills including verbal and written.Excellent problem-solving and leadership skills.Knowledgeable in Microsoft Office, Microsoft Teams, digital technologyAbility to complete multiple tasks while maintaining a pleasant and professional demeanor.Ability to listen and react quickly to guests’ and retailers’ requests in a genuine manner.Ability to prioritize tasks under pressure.Ability to work with varied personalities and temperaments.Self-motivated and action-oriented team playerTeam playerStrong organizational skillsTakes pride and ownership in the position and property.Willing to adhere to a dress code and appearance policy.Flexibility as it relates to work start and end times may be needed.

Education/Experience:

High School diploma (or equivalent) required; an Associate degree or college coursework preferred.3-5 years of experience in progressively responsible roles in hospitality, sales, marketing, or related fields.

#LI

Estimated total compensation for this position:

49,100.00 – 49,100.00 USD per year

The total compensation range is an estimate and not guaranteed. An employment offer is based on an applicant's education, experience, skills, abilities, geographic location, internal equity and alignment with market data .

Location:

On-site –San Diego, CA

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements.  We’re interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:

401(k) plan with matching company contributions

Comprehensive Medical, Dental & Vision Care

Paid parental leave at 100% of salary 

Paid Time Off and Company Holidays

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Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

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For candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy here.

This position may require you to be fully vaccinated against COVID-19. If required, you’ll be asked to provide proof that you’re fully vaccinated upon your start date. You’re considered fully vaccinated two weeks after you receive the second dose of a two-dose vaccine series (e.g., Pfizer or Moderna) or two weeks after a single-dose vaccine (e.g., Johnson & Johnson/Janssen). Failure to provide proof of vaccination may result in termination. 

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process –  you may contact us at Accommodation Requests. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

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Pursuant to Illinois Law, applicants are not obligated to disclose sealed or expunged records of conviction or arrest.

Pursuant to Columbia, SC ordinance, this position is subject to a background check for any convictions directly related to its duties and responsibilities. Only job-related convictions will be considered and will not automatically disqualify the candidate.

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Pursuant to the Los Angeles Fair Chance Initiative for Hiring Ordinance, JLL will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Accepting applications on an ongoing basis until candidate identified.