Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000 people across 30 countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people – we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.
Inviting applications for the role of Lead Consultant - Jaggaer Support
In this role, you would be primary responsible for supporting and enhancing Jaggaer application.
Responsibilities
• Supporting/Troubleshooting Jaggaer applications and responsible for resolving technical issues for consumers, partners, clients, or internal stakeholders by addressing issues assigned to them through the ticketing systems using process specifications following operating procedures.
• Monitoring, troubleshooting Integration failures.
• Go through integration issues and prepare documentation based on error resolution
• Manage and resolve production incidents. Covers system outages, job failures, system defects, data defects and end user support.
• Execute and manage day-to-day operations via ticketing tools and processes.
• Ensure appropriate tool is updated in accordance with SLA specifications with case notes, status updates and case closure information.
• Responsible to test the application features, should understand any testing tool.

Qualifications we seek in you
Minimum Qualifications / Skills
• B.E./ B. Tech or equivalent

Preferred Qualifications/ Skills
• Experience in Jaggaer, Ariba or Coupa
• Strong understanding in Sourcing and procurement concepts
• Should have an exp. in Purchasing activities
• Good knowledge and work experience of Purchasing tools – Ariba/Coupa/Jaggaer/SAP MM
• Experience with End-to-End Implementation
• Ability to communicate, friendly and cultural behavior during customer contact and should have strong customer focus.
• Strong written and verbal communication skills
• Flexible to work in shifts on rotation basis.
• Willingness and ability to multi-task.
• Willingness to learn the Product/Platform and associated technologies.
• Ability to be learn and apply new processes and tools.
• Technical understanding of products/services and/or ecosystem being supported.
• Flexible to work in morning/afternoon/evening/night shifts and weekend on-call support on a rotation basis- as the candidate may have to work with global teams in different time zones.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.