Lead Contract Support- Onsite: NY, NY Job ID 190662 Posted 02-Nov-2024 Service line GWS Segment Role type Full-time Areas of Interest Accounting/Finance, Administrative, Data & Analytics Location(s) New York City - New York - United States of America Global Workplace Solutions (GWS) Local is a hard services-led, tailored facility management solution. We self-perform hard services while partnering with best-in-class soft service providers to offer custom facility and project management solutions to our clients. We focus on empowering our team with a high-level of downstream accountability, resulting in an agile and efficient service delivery. In addition to our core facility and project management capabilities, our platform offers direct access to our Best-in-Class services, including ESG, Security Consulting, Workplace Strategy, and Workplace Experience. About the Role: As a CBRE Lead Contract Support, you will provide operational and financial support to the Account Leader and their team. Reports to the Account Leader and will manage a team of Contract Support staff. This induvial will require strong inter-personal and management skills, financial acumen and the ability to work autonomously to drive results within the account. What You’ll Do: Account Governance & Administration: •Ensure consistent delivery of core operational and financial outputs on the account •Financial and operational systems champion/manage Contract Support team’s administration of the systems •Support Contract Supports and Account Leader with compilation of monthly Account Review pack •Compile client reporting •Perform with an understanding of business requirements and changes, ensuring continuous improvement •Assist with timesheets and expenses reports •Challenge coordinating team's ability to drive productivity and results •Organize cover for absence within the Contract Support community, providing coverage where necessary •Site Inductions for new employees •Quality control general business administration and operational activities for the account – SLA monitoring, contract KPI compliance, CMMS Systems used correctly •Support People Engagement and Accounts DE&I objectives; Promote and maintain CBRE culture throughout Account team •Other duties may be assigned Commercial/Financial: •Understand the contract, including scope and terms & conditions •Financial and operational systems champion/administrator •Invoice monthly/quarterly maintenance billing and projects as per contracted agreements in a timely manner •Ensure that extra works jobs are issued in a timely manner and at the correct gross margin •Produce weekly account financial reports for Debt (Accounts Receivable), Invoice Pool (Accounts Payable), WIP, and Open POs and respond to inquiries from the Finance & Contract Support Manager •Maintenance of Finance system data – Ensure Contract Support team are delivering accurate processing of quotations, purchase orders, service orders, client and vendor invoicing •Support the Business Operations Manager and Finance & Operations Support Manager with month-end and ad-hoc tasks •Create purchase orders for annual services, one-off maintenance, extra works, and/or projects in line with company requirements •Work with the Account Leader to help improve the financial standards of the contract that are measured against monthly key performance indicators •Maintain specificity and accuracy in reporting to showcase best practices •Work closely with vendors to ensure timely submission of vendor invoicing •Systems champion: CMMS, WebQuote, Dynamics/PeopleSoft, eLogbooks etc. where applicable on account •Oversee the raising, dispatching, monitoring, and reporting on work orders Helpdesk & Customer Service •Manage client requests including emails, and work requests, complaints and escalations •Coordinate CBRE & vendor resources •Assist the Account Leader in ensuring compliance with Health & Safety requirements, including HSE reporting and promoting a safe working environment What You’ll Need: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. **Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future.** Qualifications •High School Diploma or equivalent/ GED with 3-4 years of job-related experience. •A comprehensive understanding of a range of processes, procedures, systems, and concepts within own job function is required. •Ability to evaluate and communicate unusual and/or complex content in a concise and logical way. •Advanced knowledge of Microsoft Office products. including Word, Excel, Outlook, PowerPoint etc. •Organizational skills with an advanced inquisitive mindset. •Advanced math skills. Ability to calculate advanced figures such as percentages, discounts and markups. Why CBRE? We lead by example, guided by the needs of the cities we inhabit, the communities we build, and the world we live in. The more perspectives we have, the more dimensions we’re able to see. A culture of respect, integrity, service, and excellence shapes our approach to every opportunity. Our competitive and comprehensive benefits program was designed to make sure you feel valued with benefits that support the mental, physical, emotional, and financial health of you and your family. Maintain your career momentum with the best tools and training in the industry. You’ll have everything you need to thrive in your role: challenging work, dedication to results, fast-paced assignments, and a culture of constant learning. Diversity, equity, and inclusion (DE&I) are more than just values- they’re a competitive advantage. By crafting a place where our employees are recognized for their contribution and given a chance to grow, we regularly open ourselves and our business opportunities. New York Residents: CBRE carefully considers multiple factors to determine compensation, including a candidate’s education, training, and experience. The minimum salary for the Lead Contract Support position is $60,000 annually and the maximum salary for the Lead Contract Support position is $90,000 annually. The compensation that is offered to a successful candidate will depend on the candidate’s skills, qualifications, and experience. **Equal Employment Opportunity:** CBRE is an equal opportunity employer that values diversity. We have a long-standing commitment to providing equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, pregnancy, age, citizenship, marital status, disability, veteran status, political belief, or any other basis protected by applicable law. **Candidate Accommodations:** CBRE values the differences of all current and prospective employees and recognizes how every employee contributes to our company’s success. CBRE provides reasonable accommodations in job application procedures for individuals with disabilities. If you require assistance due to a disability in the application or recruitment process, please submit a request via email at recruitingaccommodations@cbre.com or via telephone at +1 866 225 3099 (U.S.) and +1 866 388 4346 (Canada). **NOTE:** Some, but not all, of our positions may have an additional requirement to comply with COVID-19 health and safety protocols, including COVID-19 vaccination proof and/or rigorous testing. If you have questions about the requirement(s) for this position, please inform your Recruiter. CBRE GWS CBRE Global Workplace Solutions (GWS) works with clients to make real estate a meaningful contributor to organizational productivity and performance. Our account management model is at the heart of our client-centric approach to delivering integrated real estate solutions. Each client is entrusted with a dedicated leader and is supported by regional and global resources, leveraging the industry's most robust platform. CBRE GWS delivers consistent, measurably superior outcomes for our clients at every stage of the lifecycle, and across industries and geographies. Find out more (https://www.cbre.com/real-estate-services/directory/global-workplace-solutions) CBRE, Inc. is an Equal Opportunity and Affirmative Action Employer (Women/Minorities/Persons with Disabilities/US Veterans)