Lead Contract Support/Operations Job ID 164254 Posted 01-May-2024 Service line GWS Segment Role type Full-time Areas of Interest Administrative, Building Management, Facilities Management Location(s) Chicago - Illinois - United States of America Global Workplace Solutions (GWS) Local is a hard services-led, tailored facility management solution. We self-perform hard services while partnering with best-in-class soft service providers to offer custom facility and project management solutions to our clients. We focus on empowering our team with a high-level of downstream accountability, resulting in an agile and efficient service delivery. In addition to our core facility and project management capabilities, our platform offers direct access to our Best-in-Class services including ESG, Security Consulting, Workplace Strategy, and Workplace Experience. We are looking for a collaborative, finance savvy, contract manager that is a self-starter and can work autonomously for a new client. The purpose of this position is to provide administrative/operations, accounting and finance support and management of supplier contracts for a Global Client with multiple site locations. ESSENTIAL DUTIES AND RESPONSIBILITIES Operations Administrative management of CMMS systems and work allocation (planned and reactive) Procurement dashboard. Collating monthly contract review alongside Account Leader to support presentations and prepare monthly and quarterly customer meeting documentation. Governance Preparing information for the contract reviews and other site-based information requests People Maintenance of training records, functional onboarding of new employees and facilitation and coordination of team and employee engagement activities Customer Relationship Management Maintain positive relationship with function specific customers, particularly in finance and AP community troubleshooting, data and site information. HSE Responsible for administrative tasks related to HSE such as logging hazards and upkeep of logbooks. Responsibility for logbook management shared with Account Leader and site operations team. Finance Full responsibility for managing and reporting on functional component of contract finances i.e. raising Service Orders & Purchase Orders, Billing, Invoice Pool, Process Timesheets, Debt Management, housekeeping of Dynamics and Site Files, WebQuote (or client equivalent of Quoting system). Partner with Account Leader to ensuring month end results are maximized & financial accounting / forecasting is accurate. SUPERVISORY RESPONSIBILITIES No formal supervisory responsibilities in this position. May provide informal assistance such as technical guidance, and/or training to coworkers. May coordinate and assign tasks to co-workers within a work unit and/or project. QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. EDUCATION and EXPERIENCE High School diploma or general education degree (GED) required. Associate's degree (AA) or equivalent from two-year college or technical school preferred. Minimum of four years of related experience and/or training. Finance and accounting skills are a plus. CERTIFICATES and/or LICENSES Preferred but not Required: C.P.M., C.P.S.M. or N.A.C.M. certifications or eligibility COMMUNICATION SKILLS Excellent written and verbal communication skills. Strong organizational and analytical skills. Ability to provide efficient, timely, reliable and courteous service to customers. Ability to effectively present information. FINANCIAL KNOWLEDGE Requires knowledge of financial terms and principles. Ability to calculate intermediate figures such as percentages, discounts, and/or commissions. Conducts basic financial analysis. REASONING ABILITY Ability to comprehend, analyze, and interpret documents. Ability to solve problems involving several options in situations. Requires intermediate analytical and quantitative skills. OTHER SKILLS and/or ABILITIES Intermediate skills with Microsoft Office Suite. Ability to achieve working level skills in either a contracts database or Ariba Contracts Management Module. Experience with Dynamics AX a plus. SCOPE OF RESPONSIBILITY Decisions made with understanding of procedures and company policies to achieve set results and deadlines. Responsible for setting own project deadlines. Errors in judgment may cause short-term impact to co-workers and supervisor. Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future Why CBRE? We lead by example, guided by the needs of the cities we inhabit, the communities we build, and the world we live in. The more perspectives we have, the more dimensions we’re able to see. A culture of respect, integrity, service, and excellence shapes our approach to every opportunity. Our competitive and comprehensive benefits program was designed to make sure you feel valued with benefits that support the mental, physical, emotional, and financial health of you and your family. Maintain your career momentum with the best tools and training in the industry. You’ll have everything you need to thrive in your role: challenging work, dedication to results, fast-paced assignments, and a culture of constant learning. Diversity, equity, and inclusion (DE&I) are more than just values- they’re a competitive advantage. By crafting a place where our employees are recognized for their contribution and given a chance to grow, we regularly open ourselves and our business opportunities.” **Equal Employment Opportunity:** CBRE is an equal opportunity employer that values diversity. We have a long-standing commitment to providing equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, pregnancy, age, citizenship, marital status, disability, veteran status, political belief, or any other basis protected by applicable law. **Candidate Accommodations:** CBRE values the differences of all current and prospective employees and recognizes how every employee contributes to our company’s success. CBRE provides reasonable accommodations in job application procedures for individuals with disabilities. If you require assistance due to a disability in the application or recruitment process, please submit a request via email at recruitingaccommodations@cbre.com or via telephone at +1 866 225 3099 (U.S.) and +1 866 388 4346 (Canada). **NOTE:** Some, but not all, of our positions may have an additional requirement to comply with COVID-19 health and safety protocols, including COVID-19 vaccination proof and/or rigorous testing. If you have questions about the requirement(s) for this position, please inform your Recruiter. CBRE GWS CBRE Global Workplace Solutions (GWS) works with clients to make real estate a meaningful contributor to organizational productivity and performance. Our account management model is at the heart of our client-centric approach to delivering integrated real estate solutions. Each client is entrusted with a dedicated leader and is supported by regional and global resources, leveraging the industry's most robust platform. CBRE GWS delivers consistent, measurably superior outcomes for our clients at every stage of the lifecycle, and across industries and geographies. Find out more (https://www.cbre.com/real-estate-services/directory/global-workplace-solutions) CBRE, Inc. is an Equal Opportunity and Affirmative Action Employer (Women/Minorities/Persons with Disabilities/US Veterans)