Boston University Information Services & Technology (IS&T) is looking for a Lead Constituent Relationship Management (CRM) Architect to join our Applications team!


The Lead CRM Architect is an advanced professional role that will contribute to creating and maintaining the CRM strategy while collaborating with several IS&T and client team members, including with university leadership. The Lead CRM Architect requires deep expertise and experience in the architecture, configuration, and development of Salesforce.com CRM and Marketing solutions. Expertise and experience with other CRM platforms leveraged in Higher Education such as Blackbaud, Slate, and Liaison is also highly desirable but not required.

In this role, you will:

Lead and/or participate in projects with varying complexity across the University/Multiple Departments, requiring CRM platforms to ensure that architecture, design, and operational supportability are aligned with expectations. Oversee the delivery of typical project deliverables and tasks including solution approach documentation, architecture/design/security reviews, and creation or update of CRM architectural artifacts based on implemented solution. Evaluate, explore and introduce new solutions, processes/approaches, techniques, technologies, and industry standards. Lead the creation of developer guidelines and prototypes for CRM platform configuration, application development, common frameworks, reusable components, and reference architectures. Review CRM related designs and completed development work. Advise and contribute in the creation and evolution of the CRM development and release process. Lead the establishment and execution of architectural processes and procedures to develop and evolve architectural artifacts and deliverables that represent the as-is, transitional and to-be states of the CRM landscape. Participate in the establishment of the strategy by which CRM platforms will improve, evolve, and more efficiently support academic, administrative, and technical requirements. Coach and mentor technical staff. Invest time learning/enhancing skills related to CRM platforms by active participation in Participate in operational support and maintenance of CRM platforms and applications where advanced architectural or technical expertise is needed. Make recommendations for the adoption of architectural standards through participation on the IS&T Architecture Review Board. Specifically make recommendations on the establishment of CRM platforms and applications best practices ensuring high-quality and operationally sustainable deliverables.

Boston University offers an excellent benefits package including:

Time Off: In addition to generous PTO and leave policy, BU employees have a paid intersession break, and 13 paid holidays. Retirement: University-funded retirement plan with full vesting after 2 years of eligible service. Tuition Assistance Program: Competitive tuition assistance program for yourself and family members. Check out https://www.bu.edu/wellness/ and https://www.bu.edu/hr/part-time-employee-perks/ for more information!

 

IS&T invests in our staff and their personal and professional growth. We promote staff learning including lunch and learn sessions, an extensive library of online courses, and opportunities to engage with peers Boston University offers an excellent benefits package including:

Time Off: In addition to generous PTO and leave policy, BU employees have a paid intersession break, and 13 paid holidays. •Retirement: University-funded retirement plan with full vesting after 2 years of eligible service. •Tuition Assistance Program: Competitive tuition assistance program for yourself and family members. •Check out https://www.bu.edu/wellness/ and https://www.bu.edu/hr/part-time-employee-perks/ for more information! at NERCOMP and EDUCAUSE events.

Our Fun Advisory Board (FAB) arranges a number of events throughout the year; recent events included a night a Lucky Strikes Boston, karaoke night, BU hockey game, a night at Symphony Hall, pancake breakfast, and a department holiday lunch. If you require a reasonable accommodation in order to complete the employment application process, please contact the Equal Opportunity Office at 617-353-6474.