Join a team recognized for leadership, innovation and diversity

Serve as the primary customer contact for your assigned portfolio of accounts and ensure all customer needs and expectations are met. You will respond to inbound customer calls and email regarding order inquiry as to ship dates, problems, order changes, repairs and RMA's. You will assist other customer service associates with administrative duties. You will communicate with other departments such as Technical Support, Logistics, Manufacturing, Regional Sales Managers, Product Managers, etc., to resolve customer issues. You will support ordering processing including order entry, expediting orders, change orders, returns, monitoring order status and resolving discrepancies.

Key ResponsibilitiesProcessing ReturnsCustomer InvoicingDeliver Forecast ReportsAdministrative SupportOrder ProcessingImplement initiatives to enhance the overall customer experience, including process improvements and technology enhancementsYOU MUST HAVEHigh School Diploma, or equivalent. Some experience in the field.WE VALUEAbility to think strategically and develop innovative solutionsContinuous improvement mindset and ability to drive process enhancementsTechnical knowledge specific to (stated field)Good communication and administration skillsAn ability to take initiative and work with limited direction Additional InformationJOB ID: HRD254359Category: Customer ExperienceLocation: Av. Salvador Nava Martinez 3125,San Luis Potosi,SAN LUIS POTOSI,78260,MexicoNonexemptCustomer Experience (GLOBAL)