**Lead Customer Advisor** **Date:** Oct 7, 2024 **Location(s):** Juno Beach, FL, US, 33408 **Company:** NextEra Energy **Requisition ID:** 83174 is America’s largest electric company, providing clean, affordable, and reliable electricity to more than 12 million people in Florida. We operate one of the cleanest power generation fleets in the U.S. and our reliability is among the best in the nation. Our goal is to achieve Real Zero carbon emissions from our operations by 2045 by expanding our solar capacity, increasing battery storage and bringing new renewable energy opportunities to Florida, while improving customer affordability and reliability. Are you interested in becoming a game-changer in the energy industry? Join our world-class team today! **Position Specific Description** The Customer Service Major & Governmental Accounts (MGA) team is looking for a Lead Customer Advisor to support Federal, National and State accounts. The Lead Customer Advisor position will deliver superior customer service to our largest revenue producing Commercial/Industrial, Governmental and National account customers. Employees in this role will provide a highly proactive level of customer service and focus on enhancing customer relationships and partnerships. This position will be responsible for developing customer advocates through their relationships as well as leveraging those relationships to implement strategic company business initiatives as appropriate. The Lead Customer Advisor will know their assigned customer's business at a very strategic level and strive to become a trusted energy advisor. The top candidate should have a strong bias for action, be able to communicate effectively at all levels, including delivering presentations to executives when required; represent the FPL brand at external customer events; and be able to use, promote, and adapt quickly to technological changes. Experience in Power Delivery, and CRM is a plus. Position can be filled within any FPL service territory. **Job Overview** This position strategizes, plans, organizes and monitors strategic buisness initiatives which span across multiple customer segments and are assigned to handle large Commercial Industrial and Governmental Accounts. Individuals in this role drive excellence in achieving business objectives and operational effectiveness, while continuously building excellent customer relationships and mentoring fellow Customer Advisors. **Job Duties & Responsibilities** + Leads value-added projects such as supporting regional leadership in the development of strategic plans, mergers and acquisitions (asset optimization), project development and building relationships with state and local regulators + Maintains extensive knowledge of technical products and energy efficiency programs to develop and drive regional and enterprise wide campaigns to generate technical sales + Develops, owns and delivers strategic initiative plans and presentations to business leaders at higher levels of management, including executives (internally and externally) + Serves as lead, mentor and subject matter expert on all customer relationship management initiatives, products and services + Leads the building of relationships with customers and internal stakeholders to improve retention across all business lines + Develops and executes on strategic customer relationship objectives + Interfaces with business unit leadership and process owners to drive efficiencies + Manages multiple complex projects successfully at any given time + Performs other job-related duties as assigned **Required Qualifications** + High School Grad / GED + Bachelor's or Equivalent Experience + Experience: 6+ years **Preferred Qualifications** + Bachelor's Degree + Master's Degree + Certified Energy Auditor (CEA) + Certified Energy Manager (CEM) NextEra Energy offers a wide range of benefits to support our employees and their eligible family members. Clickto learn more. **Employee Group:** Exempt **Employee Type:** Full Time **Job Category:** Customer Service **Organization:** Florida Power & Light Company **Relocation Provided:** No NextEra Energy is an Equal Opportunity Employer. Qualified applicants are considered for employment without regard to race, color, age, national origin, religion, marital status, sex, sexual orientation, gender identity, gender expression, genetics, disability, protected veteran status or any other basis prohibited by law. We are committed to a diverse and inclusive workplace. NextEra Energy provides reasonable accommodation in its application and selection process for qualified individuals, including accommodations related to compliance with conditional job offer requirements, consistent with federal, state, and local laws. Supporting medical or religious documentation will be required where applicable and permitted by applicable law. To request a reasonable accommodation, please send an e-mail to, providing your name, telephone number and the best time for us to reach you. Alternatively, you may call 1-844-694-4748. Please do not use this line to inquire about your application status. NextEra Energy will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. NextEra Energy **does not** accept any unsolicited resumes or referrals from **any third-party recruiting firms or agencies** . Please see ourfor more information.