This an awesome opportunity for a Lead Customer Service Clerk to be part of a Magnet recognized community hospital, where our mission is to put patients first in everything we do. At Lowell General Hospital we strive to Be One of the Best Community Hospitals in America and our Customer Service Clerks will play a crucial part in accomplishing this pursuit. The Customer Service Clerk performs/supervises services in the Service Response Center according to the policies, procedures, philosophy, and objectives of the department and hospital. 

The Lead Customer Service Clerk should possess the following list of qualities to qualify as a Hospitality Services customer support person:

• Must possess outstanding customer service skills
• Must be detail oriented
• Good communication skills, both written and oral
• Multi-Tasker
• Computer skills necessary

Hours: 40 hours per week

6:00am – 2:30pm, Weekdays; Rotating weekend & holiday shifts required

Duties & Responsibilities:
The duties and responsibilities listed below are intended to describe the general nature of work and are not intended to be an all-inclusive list.  Other duties and responsibilities may be assigned. 

Under the direction of the Central Transport Director and/or the Service Response Supervisor, the Customer Service Clerk’s primary responsibility is to expediently and courteously answer calls that come into the call center and dispatch these calls out to the appropriate services and/or staff member. 

This position will assist with the prioritization of daily assignments as directed by the department manager or director; as well as perform various other support tasks to aid the other departments that make up Hospitality Services

Give hands on support to the staff when supervisor/manager is not in.

Responsible to take calls for the patient’s room service and communicate with the main kitchen for any special requests or discrepancies on room service orders.

Accurately files and organizes prior month forms and files.

Competent in using AYR and able to pull reports and disclose variances.

Polite and courteous to patients and customers when taking calls.

Prepares reports daily and communicates variances.

Assists with follow through with patient meals.

Receives and transfers calls to appropriate personnel.  Provides follow up calls as needed.

Receives and records messages in accordance with guidelines of job scope to appropriate personnel.

Understands scope of all departments’ services to better respond to requests.

Qualifications:
•Associate's degree
• 1-3 years of Customer Service experience

What We Offer: 

Competitive salaries and benefits

Medical, dental & vision benefits that start on day one!

​403(b) retirement plan with company match

Tuition reimbursement

Free on-campus parking

About Lowell General Hospital:
Lowell General Hospital is an independent, not-for-profit community hospital serving the Greater Lowell area and surrounding communities. With two primary campuses located in Lowell, Massachusetts, we are the second-largest community hospital in Massachusetts. We have the latest state-of-the-art technology and a full range of medical and surgical services for patients, from newborns to seniors. 

Tufts Medicine is a leading integrated health system bringing together the best of academic and community healthcare to deliver exceptional, connected and accessible care experiences to consumers across Massachusetts. Comprised of Tufts Medical Center, Lowell General Hospital, MelroseWakefield Hospital, Lawrence Memorial Hospital of Medford, Care at Home - an expansive home care network, and large integrated physician network. We are an equal opportunity employer and value diversity and inclusion at Tufts Medicine. Tufts Medicine does not discriminate on the basis of race, color, religion, sex, sexual orientation, age, disability, genetic information, veteran status, national origin, gender identity and/or expression, marital status or any other characteristic protected by federal, state or local law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation by emailing us at careers@tuftsmedicine.org.