Company :Highmark HealthJob Description : 

JOB SUMMARY

This role will design and implement a range of Design, DigitalOps, and UCD methodologies, to enable and accelerate the digital transformation of healthcare, and help our members live their best lives. As the Lead Design Producer, you will be tasked with standardization of the way people, process, and metrics work together to support digital product strategies for Highmark Health from a DesignOps perspective. You will be expected to establish and implement a process that will improve the quality and communicate the value of operationalized design across the organization.

At the ideal state you will contribute to the design and facilitation of a community of practice that will provide guidance on how to implement, govern, and scale Design Operations within the organization, while providing mentorship and support to multiple cross functional teams.

ESSENTIAL RESPONSIBILITIES

Lead the process in design, and the User Experience during business, product, or development team meetings while cultivating and maintaining meaningful relationships.Serve as primary point of contact for partners and stakeholders to define the business and design requirements for all complexities of digital projects.Facilitate the alignment of stakeholders across projects, teams, and orgs by creating design artifacts informed by advanced knowledge in human-centered design methodologies.Deliver comprehensive briefs against defined problems and goals, and drive the Design review process for all digital experience the team releases.Define, document, and implement end-to-end repeatable processes that help Design teams through the execution of design solutions from concept to production release.Act as a bridge between Design, Development, Product and PMO so that all our efforts can be sequenced seamlessly. Serve as a lead and mentor to less senior Design Producers, and collaborate with Design Managers, Product Managers, and Product Owners to define the Digital and Experience roadmap, scope and priorities within the SAFe framework. Coordinate and own communication to stakeholders toward pertinent activities, milestones, costs, and risks at all times. Proactively prevent and/or resolve scope creep or efficiency issues by monitoring and anticipating bottlenecks, articulate risks, provide escalation management, trade-offs, and drives the resolution of design issues through an understanding of business and design objectives. Lead the quality assurance and testing process for your projects and establish a track record of high-quality, usable and functional product delivery.Mentor and collaborate with cross-functional partners across the enterprise on the continuous improvement of design processes, procedures, standards, frameworks and compliance.Other duties as assigned or requested.

EDUCATION

Required

Bachelor's Degree

Substitutions

6 years of related and progressive experience in lieu of Bachelor's degree

Preferred

None

EXPERIENCE

Required

7 years as a Design Producer, UX Project Manager, UX Program Manager or Business Analyst in a design related field (Design agency, in house design team, web or mobile design)Experience managing complex design projects/programsExperience working in highly matrixed and regulated environments

Preferred

Significant background experience with Agile, SAFeAgile, Scrum, Lean, and startupStrong track record of team, process, and people development

LICENSES or CERTIFICATIONS

Required

None

Preferred

Project Management Professional (PMP)Scaled Agile Framework (SAFe)Other related certification

SKILLS

Knowledge of the design lifecycle, HCD methodologies and understanding of the design disciplines.Excellent interpersonal skills and shown ability to actively establish trust, credibility and influence to build consensus.Experience in Program and/or Project Management frameworks and tools. Understanding of Scaled Agile Framework (SAFe) and agile methodologies.Presentation and Facilitation Skills

Language (Other than English):

None

Travel Requirement:

0% - 25%

PHYSICAL, MENTAL DEMANDS and WORKING CONDITIONS

Position Type

Remote

Teaches / trains others regularly

Frequently

Travel regularly from the office to various work sites or from site-to-site

Occasionally

Works primarily out-of-the office selling products/services (sales employees)

Never

Physical work site required

Yes

Lifting: up to 10 pounds

Constantly

Lifting: 10 to 25 pounds

Occasionally

Lifting: 25 to 50 pounds

Rarely

Disclaimer: The job description has been designed to indicate the general nature and essential duties and responsibilities of work performed by employees within this job title. It may not contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job.

Compliance Requirement: This job adheres to the ethical and legal standards and behavioral expectations as set forth in the code of business conduct and company policies.

As a component of job responsibilities, employees may have access to covered information, cardholder data, or other confidential customer information that must be protected at all times.  In connection with this, all employees must comply with both the Health Insurance Portability Accountability Act of 1996 (HIPAA) as described in the Notice of Privacy Practices and Privacy Policies and Procedures as well as all data security guidelines established within the Company’s Handbook of Privacy Policies and Practices and Information Security Policy. 

Furthermore, it is every employee’s responsibility to comply with the company’s Code of Business Conduct. This includes but is not limited to adherence to applicable federal and state laws, rules, and regulations as well as company policies and training requirements.

Highmark Health and its affiliates prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination against all individuals based on their race, color, religion, sex, national origin, sexual orientation/gender identity or any other category protected by applicable federal, state or local law. Highmark Health and its affiliates take affirmative action to employ and advance in employment individuals without regard to race, color, religion, sex, national origin, sexual orientation/gender identity, protected veteran status or disability.

Highmark Health and its affiliates prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination against all individuals based on their race, color, age, religion, sex, national origin, sexual orientation/gender identity or any other category protected by applicable federal, state or local law. Highmark Health and its affiliates take affirmative action to employ and advance in employment individuals without regard to race, color, age, religion, sex, national origin, sexual orientation/gender identity, protected veteran status or disability. 

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