Company :Highmark HealthJob Description : 

JOB SUMMARY

This job is part of the Product and Health Experience team and will be a thought leader and champion for the design-driven and human-centered methods. Our Design Practice exists to gain a deep understanding of the human behaviors, challenges, needs and unmet needs for those providing, supporting, and receiving care. We use that understanding to lead cross-functional, participatory co-design experiences that generate concepts, experiences, tools, delivery models and care paths that are transformative, not just incremental.

The incumbent will shape design strategy and apply their expertise in Human-Centered Design, Experience Design and/or Service Design to create products, solutions and experiences that have measurable impact. Will also provide support to define and deploy design methods, processes and tools that will fuel the Design Practice Operating Model across engagements with the Curated Health Model, Customer Experience, Clinician Experience, and other workstreams.

The incumbent will be comfortable with ambiguity and seek to foster alignment and collaboration with Design Owners, Business Stakeholders, Portfolio Leads and matrixed teams—translating goals, defining timelines, seeking feedback, and articulating insights into actions that push delivery of solution designs forward. Will work with deep commitment to design the right experiences, products, and experiences for our customers and clinicians. Candidate will have experience leading end-to-end human-centered programs and projects with deep capabilities in discovery, problem framing, articulating insights and opportunity areas, concept development and prototyping.

ESSENTIAL RESPONSIBILITIES

Provide support to create, deploy, and manage/continuously optimize detailed design methodology, design process, design standards, Agile delivery practices, technology, and tools that are consistently applied to all Living Health solutions. Support Curated Health Model, Customer Experience,  Clinician Experience, and Integrated Experience  teams as assigned for project duration.  Create and deliver training for design team standards of practice. Provide direction  within cross-functional teams and problem solve using visual, communication & service design, interaction design, UX design, and human centered design to drive solution design delivery. Synthesize research information, identifies insights and applies to solution/product design. Communicate complex ideas/strategies to all levels of the enterprise and clearly articulates the value of initiatives to key stakeholders in the business.Perform primary and secondary consumer, provider or other customer research to generate new insights in partnership with the CX team.Research and analyze the identified problems and barriers to health and support framing the hypotheses to inform solution development.Identify/sense external partner opportunities and emerging trends.Other duties as assigned or requested.

EDUCATION

Required

Master's Degree in Business Administration, Management, Innovation, Design or related field

Substitutions

None

Preferred

None

EXPERIENCE

Required

5 years in product development and/or design5 years in Innovation and/or Design consulting, Research and Development, the Healthcare Industry, OR Product Development

Preferred

5 years in Innovation5 years in Business Development

LICENSES or CERTIFICATIONS

Required

None

Preferred

None

SKILLS

ResearchDeveloping RelationshipsAnalysisConsultingLeading ChangeHealthcare IndustryBusiness ConsultingBusiness DevelopmentInnovationInteraction/UI/UX Design

Language (Other than English):

None

Travel Requirement:

0% - 25%

PHYSICAL, MENTAL DEMANDS and WORKING CONDITIONS

Position Type

Office-based

Teaches / trains others regularly

Rarely

Travel regularly from the office to various work sites or from site-to-site

Occasionally

Works primarily out-of-the office selling products/services (sales employees)

Never

Physical work site required

Yes

Lifting: up to 10 pounds

Constantly

Lifting: 10 to 25 pounds

Occasionally

Lifting: 25 to 50 pounds

Never

Disclaimer: The job description has been designed to indicate the general nature and essential duties and responsibilities of work performed by employees within this job title. It may not contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job.

Compliance Requirement: This job adheres to the ethical and legal standards and behavioral expectations as set forth in the code of business conduct and company policies.

As a component of job responsibilities, employees may have access to covered information, cardholder data, or other confidential customer information that must be protected at all times.  In connection with this, all employees must comply with both the Health Insurance Portability Accountability Act of 1996 (HIPAA) as described in the Notice of Privacy Practices and Privacy Policies and Procedures as well as all data security guidelines established within the Company’s Handbook of Privacy Policies and Practices and Information Security Policy. 

Furthermore, it is every employee’s responsibility to comply with the company’s Code of Business Conduct. This includes but is not limited to adherence to applicable federal and state laws, rules, and regulations as well as company policies and training requirements.

Highmark Health and its affiliates prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination against all individuals based on their race, color, religion, sex, national origin, sexual orientation/gender identity or any other category protected by applicable federal, state or local law. Highmark Health and its affiliates take affirmative action to employ and advance in employment individuals without regard to race, color, religion, sex, national origin, sexual orientation/gender identity, protected veteran status or disability.

Highmark Health and its affiliates prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination against all individuals based on their race, color, age, religion, sex, national origin, sexual orientation/gender identity or any other category protected by applicable federal, state or local law. Highmark Health and its affiliates take affirmative action to employ and advance in employment individuals without regard to race, color, age, religion, sex, national origin, sexual orientation/gender identity, protected veteran status or disability. 

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