The Company

PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy. 

We operate a global, two-sided network at scale that connects hundreds of millions of merchants and consumers. We help merchants and consumers connect, transact, and complete payments, whether they are online or in person. PayPal is more than a connection to third-party payment networks. We provide proprietary payment solutions accepted by merchants that enable the completion of payments on our platform on behalf of our customers.

We offer our customers the flexibility to use their accounts to purchase and receive payments for goods and services, as well as the ability to transfer and withdraw funds. We enable consumers to exchange funds more safely with merchants using a variety of funding sources, which may include a bank account, a PayPal or Venmo account balance, PayPal and Venmo branded credit products, a credit card, a debit card, certain cryptocurrencies, or other stored value products such as gift cards, and eligible credit card rewards.  Our PayPal, Venmo, and Xoom products also make it safer and simpler for friends and family to transfer funds to each other. We offer merchants an end-to-end payments solution that provides authorization and settlement capabilities, as well as instant access to funds and payouts. We also help merchants connect with their customers, process exchanges and returns, and manage risk. We enable consumers to engage in cross-border shopping and merchants to extend their global reach while reducing the complexity and friction involved in enabling cross-border trade. 

Our beliefs are the foundation for how we conduct business every day.  We live each day guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Together, our values ensure that we work together as one global team with our customers at the center of everything we do – and they push us to ensure we take care of ourselves, each other, and our communities.

Job Description Summary:

This role sits within the broader Experience Design department which is made up of unique product design specialties including: Consumer, Merchant, Research, Content, Design Systems, and Operations. Experience Design is driving the design and experience strategy that will evolve the PayPal experience beyond the core transaction and into new realms of the end-to-end commerce journey. This includes dimensions that engage customers well before and after the point of a sales transaction with a brand or money exchange with a peer. It is an incredibly exciting time to join a design team that will be at the forefront of PayPal’s product and brand transformation. No matter the role or level, all positions are nurtured and encouraged to think through critical problems with well-integrated, multi-discipline teams (pods) and a well-defined culture that’s geared towards explorations, bold provocations, and speedy impact in the market. The department is led by PayPal’s Chief Design Officer and works intimately with Engineering, Product Management, Brand Design, and Marketing teams.

Job Description:

Role Overview

The Lead Product Designer serves as our Craft Master. They are in the weeds of all design work and deliver outputs to a level of perfection and extreme craft - both in terms of interaction and visual/UI. For this role, the Lead Product Designer will focus on the Shopping experiences within the PayPal App. This can include features focused on Rewards, Loyalty, Offers, and Personalized Commerce.

As a Lead Product Designer, you will have the opportunity to drive the strategy and design outputs of your product area of focus. As a Lead your team composition can vary. Sometimes you might be the Lead and primary designer on a work track and sometimes you might be part of a bigger design team including designers to support you as well as leadership to direct you. In this role, the designer must be comfortable playing a variety of roles with an ability to exhibit skills that are deep in craft as well as project leadership and strategy.  You should have a remarkable ability to present your work both in presentation and prototype form with very strong visual and art direction skills that influence every part of the work you present and deliver.

Standard Requirements

You are kind, generous, nurturing, supportive, and can see beyond your own ideas or instincts.

You love to study and design for consumer behaviors with a specific interest in consumerism, retail, and evolving cultural norms. 

You believe in the power of brand, a well-articulated point of view, and the necessity of driving measurable business outcomes.

A deep love and bias for designing products that blend interaction design with brand visual, and content design. All designers are expected to be as sensitive to visuals as they are to system and interaction details.

Role Requirements

Magic powers sit within the realm of blending experience strategy, brand thinking and consumer obsessed product design.

Possess exceptional fundamental craft within UX flows, site mapping, feature definition, product states, architecture, and user interface design.

Experience with planning, designing, facilitation and synthesis of cross functional design workshops.

Strong ability to run project plans including kick off briefs, project planning decks, and key stakeholder creative reviews leading to a market launch.

Proven ability to broaden a creative brief and introduce unexpected visionary concepts that evolve the orthodoxy and convention of a product experience, on behalf of the user’s behaviors.

Construct insight and research learning plans including stimulus and prototypes for uncovering unmet or latent user needs

Strong awareness of interaction design, art direction and culture trends - both inside and outside industry with a keen eye on the retail and commerce landscapes. 

Think in system and scale terms - ensuring our broader product design system is well preserved while also helping to advance formality of new patterns, components, or applications of brand identity. 

Ability to create experiential design audits and journey maps for end to end experiences

You are a designer who understands that comprehension of thinking requires well constructed packaging of materials - namely into compelling decks that look great, tell provocative stories, and inspire possibility through the design concepts.  

You come with 10+ years experience in consumer facing, digital product design work with a portfolio of world class visual/UI and brand defining projects.

Designer Growth
Our team places great focus on our culture. This includes, our ways of working, our rituals around feedback, our tact for delivering nurturing critique, and our attention to each and every designer’s aspiration as they ascend towards their next defined career levels. You will have opportunities to stretch into areas beyond your core pods and will experience hands on mentorship to ensure you’re expose

Additional Job Description:

Recruitment Process
As you move through the process of consideration you will begin with an initial screening to assess your fit with the role you’ve applied as well as other potential roles or levels that might be a stronger fit. Our goal is to ensure we bring on designers who will love and thrive in their area of focus. To this point, we pay close consideration for your personal ambitions and the reality of the role you’re applying for.

Following your initial screening with our talent team, a candidate can move through three additional phases if they continue to possess the potential for a role.

Stage 1: An initial, 30-45 minute hiring manager meeting to review some work samples.

Stage 2: A 1 hour case study panel presentation with cross discipline members of the design and partner teams.

Stage 3: A series of 1:1 30-45 minute interviews with members of your panel and potential additional partners who were not in the panel presentation.

Subsidiary:

PayPal

Travel Percent:

0

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PayPal is committed to fair and equitable compensation practices.

Actual Compensation is based on various factors including but not limited to work location, and relevant skills and experience.

The total compensation for this practice may include an annual performance bonus (or other incentive compensation, as applicable), equity, and medical, dental, vision, and other benefits. For more information, visit https://www.paypalbenefits.com.

The U.S. national annual pay range for this role is

$107300 to $259600

For the majority of employees, PayPal's balanced hybrid work model offers 3 days in the office for effective in-person collaboration and 2 days at your choice of either the PayPal office or your home workspace, ensuring that you equally have the benefits and conveniences of both locations.

Our Benefits:

At PayPal, we’re committed to building an equitable and inclusive global economy. And we can’t do this without our most important asset—you. That’s why we offer benefits to help you thrive in every stage of life. We champion your financial, physical, and mental health by offering valuable benefits and resources to help you care for the whole you.

We have great benefits including a flexible work environment, employee shares options, health and life insurance and more. To learn more about our benefits please visit https://www.paypalbenefits.com.

Who We Are:

Click Here to learn more about our culture and community.

Commitment to Diversity and Inclusion 

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state, or local law.  In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities.  If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at talentaccommodations@paypal.com.

Belonging at PayPal: 

Our employees are central to advancing our mission, and we strive to create an environment where everyone can do their best work with a sense of purpose and belonging. Belonging at PayPal means creating a workplace with a sense of acceptance and security where all employees feel included and valued. We are proud to have a diverse workforce reflective of the merchants, consumers, and communities that we serve, and we continue to take tangible actions to cultivate inclusivity and belonging at PayPal.

Any general requests for consideration of your skills, please Join our Talent Community.

We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates. Please don’t hesitate to apply.

Notice to Applicants and Employees who reside within New York City. Click here to view the notice.