The Lead Digital Product Owner (Director) - Domain Rationalization holds a key leadership position passionate about developing and implementing a comprehensive domain strategy for Manulife. This role requires a visionary leader who can align short-term actions with a long-term vision, to effectively rationalize and optimize the company's digital domains and digital applications. The successful candidate will collaborate closely with segment leads, cross-functional teams, and external partners to identify opportunities, strategize solutions, and ensure seamless execution of domain migrations and decommissioning. The ideal candidate should be a subject matter expert on domain and applications, digital product ownership, along with expertise in SEO/SEM, risk management, legal, and compliance.

As a leader, the candidate will manage a team as well as a consulting engagement. The candidate will be evaluated on key metrics such as the number of domains rationalized, financial savings achieved, and the quality of execution. Experience in digital transformation and change management in global regulated industries is also preferred.

Position Responsibilities:

Own the Domain Strategy: Develop and maintain both the short-term and long-term (north star) vision for Manulife's domain strategyCollaborate with Segment Leads: Identify and validate opportunities for domain migration in alignment with the north star vision
Strategic Planning: Devise the optimal strategies to achieve the long-term domain rationalization goalsGovernance and Oversight: Establish governance structures to ensure new activities align with the strategic vision and do not deviate from the established goalsCross-functional Execution: Work with Technology, Risk, and Legal leads to successfully execute the decommissioning of domains
Progress Reporting and Business Case Development: Collaborate with the Project Management Office (PMO) to report progress and develop business cases for future rationalization activitiesLeadership and Management: Manage a team of two direct reports and oversee the work of a consulting organization

Required Qualifications:

7+ years experience in digital product ownershipDomain management experience is a must; strong preference will be given to past history of executing similar projectsFundamental understanding of Akamai, and CMS (AEM) is a mustProven experience in consulting and people managementExperience with agile working models and agile release managementDemonstrated ability to work cross functionally (Marketing, IT, risk, legal, compliance, procurement)Excellent stakeholder management skillsStrong analytical and data management background to drive informed decision-makingExperience in leading digital transformation initiatives, driving significant change within an organization

Preferred Qualifications:

Background in regulated industries, which would provide a strong understanding of compliance and regulatory considerations in a global contextFamiliarity with JIRA and other collaboration tool

When you join our team:

We’ll empower you to learn and grow the career you want.We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.As part of our global team, we’ll support you in shaping the future you want to see.

#LI-Hybrid

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact recruitment@manulife.com.

Primary Location

Toronto, Ontario

Working Arrangement

Hybrid

Salary range is expected to be between

$105,750.00 CAD - $190,350.00 CAD

If you are applying for this role outside of the primary location, please contact recruitment@manulife.com for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact recruitment@manulife.com for more information about U.S.-specific paid time off provisions.