Experience: 10-12Year in DTH Field   

Responsibility 
•   Maintain 100% adherence to the processes and policies of the company
•   Maintain & derive service level KPI-SLA, Repeat, complaint rate & network improvement plans. 
•   Analyses training gaps and provide inputs to ensure high team productivity
•   Work towards reducing churn and support business development by providing quality resolution to the customers by expediting and identifying the gap
•   Establish measure of performance and monitor performance of all operational aspects
•   Complete Responsibility for monitoring and driving network operations through the implementation of operational policies and procedures
•   To ensure customer Satisfaction by keeping a check on complaint
•   Managing team performance and motivation in a highly competitive market
•   To de-average tasks & targets and distribute among team
•   Managing customers relationship for minimum churn
•   Provide timely MIS with business metrics
•   LCO Partner Management  & Distribution Management
•   Analytical Ability
•   Ownership Mindset
•   Collaboration & Influence
•   Learning Agility
•   Execution Excellence
•   Building Leaders