WHO WE ARE
Veterinary Emergency Group (VEG) is a rapidly growing emergency company with hospital locations across the United States. Our mission is helping people and their pets when they need it most. We are revolutionizing emergency medicine with a “customer first” mentality and a true, employee-centric work environment.
TALENT + CULTURE AT VEG
At VEG, we want people and their pets to feel safe, secure, and valued; we want our employees to feel the same way. What we’re aiming to achieve on the customer side is equivalent in nature to what we want for our employees: to have the best experience possible. With the highest NPS score in our industry, we’re ready to ensure that VEG remains the place where the best and brightest in the emergency world not only want to work, but stay and grow. For our customers and their pets, we strive to find a way to say, “yes.” We do the same and more for our teams. In fact, VEG is one of this year’s nominees for INC Magazine’s Best Places to Work!
About The Role:
Support the medical team to keep your VEG medically excellent by being an expert on the VEG Way and the VEG Spikes. Lead Doctors coach and develop fellow doctors and support medical processes and initiatives with the support of the Medical Director.
Essential Functions & Responsibilities:
Answer medical questions over the phone
See patients right away as part of the VEG Triage and VEG Spikes
Gather the signalment, presenting complaint, vitals and physical exam
Conduct physical examinations of animals, along with other required investigatory measures
such as ultrasounds, x-rays, bloodwork, and biopsies
Complete a diagnosis of each pet’s condition to create a diagnostic and therapeutic plan
Liaise with clinical and administrative support staff members to ensure timely treatments and the
customer receives a great experience
Communicates diagnosis and treatment options directly with customers
Prepares and presents estimates to customers
Create and review medical records to ensure they are accurate
Demonstrate the value of the tests and treatments performed by speaking with the customer and
addressing their concerns
Prescribe medications and follow all legally required drug protocols
Perform minor and major emergency surgeries
Educate customers on after care and preventative measures where appropriate
Medical Excellence Mentorship
Coach fellow doctors on medical excellence and doctoring the VEG Way
Coach fellow doctors on providing all three dimensions of the customer experience
Support fellow doctors through their assigned growth and development plans
Initiate team huddles and provide motivational encouragement to the team
Recognize your people for small medical & cultural wins
Show appreciation for consistent performance of the VEG spikes
Establish a rapport with all staff to maintain VEG culture
Promote a culture of inclusivity and equitable treatment ensuring an environment free of
discrimination and harassment for all VEGgies and customers. Be a steward in promoting awareness and proactively managing unconscious bias.
Medical Processes and Initiatives
Execute patient safety initiatives as determined by local leadership
Provide basic Cubex maintenance and cycle counts
Create doctor schedules to include managing leave requests and posting the schedule at least two months in advance
Assist MD when coverage is needed due to callouts or schedule changes
Address customer complaints related to medical concerns
Medical Strategy
Work as interim MD as needed when MD is on leave or opening a new VEG hospital
Lead monthly doctor meetings and M&M rounds, with support from the MD
Support MD strategy for doctor recruitment marketing, sourcing, candidate experience, and
succession planning across the hospital
Consistently educates full staff on needs of individual rDVMs
Continually encourages staff to perfect the VEG Spikes
Depending on the hospital needs and level of experience, may assist in the NERD training
program of a teaching hospital and perform NERD MD responsibilities (Goal setting, written feedback on assignments, 1:1 monthly coaching, engage entire doctor team in training).
Required Skills & Experience:
Have earned a DVM, VMD, or equivalent degree
A minimum of 2-3 years of ER experience
1 year leadership experience preferred, but not required
Flexible to work a combination of clinical and administrative shifts depending on hospital needs
Top-tier customer satisfaction and hospital revenue production while at VEG
Trained in emergency surgery/endoscopy, preferred but not required
Extensive experience with managing critical cases
Available to work at a rotation of various shifts to include days, swings and overnight shifts,
weekends and holidays.
Willingness to support doctors and perform administrative tasks during off hours (ie. doctor
callouts, addressing customer complaints, schedules, preparing for meetings, etc.)
Is fulfilled by helping others & providing mentorship while leading a team of rockstar Emergency VeterinariansOther Duties:
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
A Safe Place for All:
At VEG, our mission is “Helping people and their pets when they need it most”. Customers from all walks of life and backgrounds come through our doors and trust that they are in a safe environment. While at VEG, they are able to be themselves and only worry about the care of their pets. This doesn’t just go for our customers but our VEGgies (employees) too. We are committed to fostering an inclusive environment that embraces and celebrates the uniqueness of every individual, regardless of their race, ethnicity, gender, sexual orientation, religion, age, ability, or socioeconomic background. We’re looking for people who don’t just believe in diversity, equity, and inclusion but are committed to demonstrating DEI through promoting a culture of inclusivity.