We are seeking an experienced Lead Engineer to join our Telephony services team. The ideal candidate will have extensive expertise in managing and configuring Avaya solutions such as Session Manager, Communication Manager, SBC, AWES, as well as a strong understanding of Voice systems, H323, SIP Telephony, and some experience in migrating to CCaaS and UCaaS Integrations. You will lead the engineering efforts to maintain and enhance Avaya voice and telephony systems, ensuring optimal performance, troubleshooting, and timely implementation of new technologies. In the Role you will: + Design, implement, and maintain Avaya Session Manager, Communication Manager, and SBC solutions, ensuring seamless integration with existing telephony infrastructure. + Proven ability to lead and manage the transition from an on-premises environment to Cloud Contact Center as a Service (CCaaS) and Unified Communications as a Service (UCaaS) using selected technologies. + Lead the integration of third-party systems with CCaaS solutions via APIs + Collaborate with business teams to develop and deliver scalable voice solutions. + Provide technical leadership for Telephony systems, including H323, SIP, VOIP protocols. + Ensure the Avaya infrastructure integrates smoothly with enterprise telephony networks, including SBCs and call routing systems. + Configure and maintain advanced voice features and services (e.g., call routing, voicemail, unified messaging, call recordings). + Lead troubleshooting efforts for complex issues within the Avaya telephony ecosystem, ensuring minimal downtime and efficient resolution. + Provide expert-level support for Session Manager, Communication Manager, and other Avaya systems, addressing performance, security, and availability concerns. + Manage and execute configuration changes, including call routing, user provisioning, and call center features. + Maintain detailed documentation of system configurations, architectures, and changes. Requirements + Strong troubleshooting and problem-solving skills in telephony and network environments. + Ability to manage and optimize call routing, voicemail, and other voice-related features. + Experience with networking protocols (e.g., SIP, RTP, H323) and familiarity with telephony hardware. + Solid understanding of network security, performance optimization, and capacity planning for voice systems. + Bachelor’s degree in computer science, Information Technology, Telecommunications, or a related field, or equivalent work experience. Location: Baltimore, Evansville Who we Are OneMain Financial (NYSE: OMF) is the leader in offering nonprime customers responsible access to credit and is dedicated to improving the financial well-being of hardworking Americans. Since 1912, we’ve looked beyond credit scores to help people get the money they need today and reach their goals for tomorrow. Our growing suite of personal loans, credit cards and other products help people borrow better and work toward a brighter future. Driven collaborators and innovators, our team thrives on transformative digital thinking, customer-first energy and flexible work arrangements that grow lives, careers and our company. At every level, we’re committed to an inclusive culture, career development and impacting the communities where we live and work. Getting people to a better place has made us a better company for over a century. There’s never been a better time to shine with OneMain. Because team members at their best means OneMain at our best, we provide opportunities and benefits that make their health and careers a priority. That’s why we’ve packed our comprehensive benefits package for full- and some part-timers with: + Health and wellbeing options for team members and their dependents + Up to 4% matching 401(k) + Employee Stock Purchase Plan (10% share discount) + Tuition reimbursement + Continuing education + Bonus eligible + Paid time off + Paid volunteer time + And more OneMain Holdings, Inc. is an Equal Employment Opportunity (EEO) and Affirmative Action (AA) employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identify, national origin, age, marital status, protected veteran status, or disability status.