Responsibilities, authorities and accountabilities

Own the resolution of post-sales technical customer issues. Level 1,2,3 Technical Support – Resolves post sales Technical Issues. As the technical depth required to resolve an issue increases, the “level” of skill set increases. For some products 1 individual may handle levels 1,2 and 3 while for other products these may be separate individuals with increasing skill sets.Works together with high level people from the business and SPB and EB level. Specifies needs, communicates about project approach and presents outcomes of research done.Handles standardized project processes. Guidelines for choosing the right actions. Processes and procedures are frequently updated by other functions and have to be implemented in the department.Handles diverse clients in a region. Works on the basis of predefined contracts and frameworks. Some latitude to deviate from those conditions.

Required Qualifications

Bachelor's degree from an accredited university or college in Engineering with at least 4 years of experience in Services and applications engineering).Minimum of 3 additional years of experience in Technical Support.Advanced EnglishStrong experience with client experience.

Desired Characteristics

Strong oral and written communication skills. Strong interpersonal and leadership skills. Ability to influence others and lead small teams. Lead initiatives of moderate scope and impact. Ability to coordinate several projects simultaneously. Effective problem identification and solution skills. Proven analytical and organizational ability.

Baker Hughes, sus subsidiarias, afiliadas, empresas controladoras y casa matriz (de manera conjunta la "Compañía"), reiteran que nunca han solicitado, no solicitan ni solicitarán ningún tipo de pago para aplicar a las vacantes publicadas por la Compañía, ni durante sus procesos de selección. Por lo tanto, antes de aplicar a cualquier vacante o iniciar un proceso de solicitud de empleo, debe cerciorarse de hacerlo a través de los canales de comunicación oficiales que se mencionan a continuación www.bakerhughes.com/careers. Si usted recibe algún tipo de oferta laboral o es contactado por un canal diferente a los mencionados, y es requerido para realizar algún tipo de pago, por favor, repórtelo al siguiente correo bakerhughes.ombuds@bakerhughes.com.