Lead Field Service Technician- Charleston, South Carolina Company : Safran Seats Job field : Customer services and support Location : Gainesville , United States Contract type : Permanent Contract duration : Full-time Required degree : High School Diploma/GED Equivalent Required experience : More than 3 years Salary range : Based on Market Rate \# 2024-149311 Apply with one click Any questions ? **Job Description** Objective: The Lead Field Service Technician provides on-site support at Boeing FAL for Safran Seats pertaining to SUS, SGB, SFR built products. The Lead directs Safran Seats Field Service Technicians to provide assistance to Boeing / Airline customers during the build of the Aircraft specific to installation issues, damaged parts, reworking pickups, cosmetic defects and any customer relations issues we have. Rework areas include: Receiving, BFE, Factory and Flight line relating to all Boeing built aircraft's. All rework preformed at Boeing must adhere to Safran Seats drawing and specific rework instructions. This position works under general supervision and reports to the Delivery Manager on a daily basis and handles highly complex issues. Authorities: This position has the power and control to certify their own work performed in accordance with approved engineering. This position has the power to make decisions that support Safran and the Airframers mutual goal of aircraft delivery during working hours where home base assistance is minimal. This position has the power to escalate any blocking points as needed. Main Function Responsibilities: A) Mentor Mechanics on technical skills, best practices and adherence to Safran processes. B) Get daily Airframer non-conformity and production reports C) Direct crew and set daily tasks priority for Safran aircraft workload. This includes: assigning jobs to mechanics, pick-ups stamping, leading Safran standup / tie-in meeting, attend project status meetings and generate project status tie-in reports. Ensure that Airframer pick-ups must be top priorities then Safran pick-ups. D) Create emergent removal paperwork to install / replace parts at the Airframer. E) Report Quality issues to the appropriate parties within the organization F) Analyze discovered quality issues with Mechanics G) Add all QA issues to the appropriate tracking document or system H) Verify team's Time Sheet for accuracy prior to submittal to Manager. I) Report team member's issues (Performance, behavior, training needs, etc.) to their Manager. J) Continuously seek Operational Excellence and continuous improvement. K) Weekly review Airframer Production Reports to maintain and keep team members up to date pertaining to Seat on dock, receiving inspections, seat installation and other key Milestone dates. L) Ensure Team diagnoses faulty electronic components using computer software and multi-meter successfully down to the root cause. M) Highly proficient leading any task given that relates to adjusting misaligned panels, trim pieces, harnesses, electrical components, factory installation issues and other various jobs **Complementary Description** N) Focal with Airframer Supplier Management regarding any Safran concerns that require part order requests, initiating emergent removal (ER) paperwork, providing P/N information, calls requesting Aircraft support, new pickups / redlines and any POA / SOA liability concerns. O) Additionally, will lead Safran On-site Team part order process, including daily review of open pickups to make sure all part requests, part orders and SOA Forms are submitted to Safran Parts Administrator. P) Maintain excellent rapport with Boeing personnel and customers. Q) Follow Safran/Airframer safety guidelines or processes established by the organization at all times. R) Responsible for driving company van and other technicians safely around Airframer/Safran Facilities. S) Adhere to Airframer/Safran training requirements that relate to Flight line, Safety and other course overviews throughout the year. T) Effectively communicate accurate information via emails, face to face meetings and phone conversations to key Safran / Airframer personnel on a daily basis. This includes: Directors, Delivery Managers, QA's, Engineers, Leads, Technicians, Program Managers, Supplier Managers and other key Airframer Managers. U) Capable of backing up Delivery Manager (OSS Manager) during their absence. V) Performs other duties as assigned. **Job Requirements** Qualification Requirements: A. Education & Qualification: • High School Diploma or equivalent required. Associate's degree in a related technical field preferred. B. Work Experience - Technical knowledge • 4 years of Field Service or technical lead experience related to the aerospace industry. C. Professional Skills • Knowledge of Safran passenger seating preferred. • Natural mechanical ability with hand and power tools. • Experienced in referencing CMM's, Drawing's, PQS and installation documents to find solutions to resolve issues. • Experienced reading and interpreting documents such as electrical drawing, MSDS sheets, maintenance manuals, product specifications and service bulletins. • Expert (desirable but not essential) in reworking all different seat class types or is considered to be a specialist in a specific area. This includes: electrical troubleshooting, painting, declam and cosmetic repairs. • Good overall knowledge with Computer/MS Office applications especially Microsoft Excel spreadsheets and Microsoft Words. • Proficient with Safran actuation software. • Proficient using smart phones / tablets on a daily basis to send emails, pictures and other applications. • Valid driver's license and the ability to obtain a passport. • Must have the ability to generate written communication and to operate required office equipment. • Ability to read and review written communication. • Speech and hearing abilities that allow individual to communicate clearly and distinctly in English. D. Behavioral Skills: • Ability to lead team in a positive way and work efficiently under stressful situations. • Ability to work efficiently under stressful situations. • Follow instructions and complete jobs in a timely manner. • Customer service is essential for this job and the employee must have excellent communication skills, verbally and hand written. • Must have the availability to work various hours, after hours and weekend as needed. • Must have ability to maintain multiple tasks simultaneously, including the ability to manage assignments from more than one customer during any given day. • Willing to travel to other Boeing FALs in other state and other international Safran sites on some occasion. E. Desirable Aspects: • Has experience developing, planning and providing technical training to team members. • Strong experience in MS Excel, Powerpoint and Word • Participated in Continuous Improvement projects • Experience with direct communication with an end customer/ Experience with tactful reporting of situations to upper-level management and customers **Specificity of the job** International and/or Domestic travel required; Approximately 2-4 weeks per year **Locate your future workplace** 2000 Weber DrTX 76240 Gainesville United States Safran is an Equal Opportunity Employer All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.