Status: Non-Exempt (hourly)
Department: Field Service
Location: Primary location is onsite at our Freezpak customer site based in Philadelphia, PA
Position Summary
The Lead Field Service Technician is responsible for the daily activities at a customer site, including but not limited to scheduling, delegating tasks, maintaining 5S standards, inventory, and maintenance of units. The Lead Technician will be the point of contact for training new hires and sets the standard for professionalism at the customer site. This individual will continue to support our fuel cell products currently installed in electric lift trucks, including performing preventative maintenance and resolving breakdowns. This person will maintain consistent communication with their respective Regional Service Manager to provide updates on the customers, technicians, and any issues at the site. This position presents a great amount of exposure to customer personnel and electric lift truck operators, and thus requires a person with excellent technical skills as well as communication, independent judgment and motivational skills. The Lead Technician should be a role model for professionalism and should exhibit a positive attitude at all times thus building the morale of the site.
Core Duties and Responsibilities
Education and Experience
Minimum high school diploma or equivalent with technical electrical coursework.Four (4) or more years of direct experience in mechanical and electrical troubleshooting.Formal training and education may be also considered in lieu of direct experience.Prior experience as a Lead Technician is preferred.Exceptional organization skills; experience with 5S is preferred.Knowledge of lift truck operation and applications is highly preferred.Must possess a valid driver license, a clean driving record, and the ability to safely operate a motor vehicle.Must be able to lift 50 pounds on regular basis unassisted.Travel as required for business needs; expected to drive safely and to adhere to traffic laws.Computer and software systems skills as applicable to position including but not limited to: Word, PowerPoint, Excel, and Outlook.Dynamic interpersonal skills and the ability to effectively communicate with diverse audiences and stakeholders at all levels.Excellent verbal and written communication skills; superior customer service skills.Ability to work independently and uncompromising dedication to quality.Exceptional time management skills with the ability to handle multiple tasks.Punctual and reliable.Technician must provide own standard set of tools – specific fuel cell tools to be provided by Plug power.Pay Rate:
$24.00 - $28.00We offer a fantastic total rewards package at Plug, and a brief summary is below:
✓ Base salary is determined on a number of factors including but not limited to education, experience, skills, and geography. These factors are considered when making an offer of employment. If you are interested in this position, we’d ask that you apply.
✓ The above pay range, may not take into account local geographic pay variations. If there is an applicable geographic differential, a member of the HR team can discuss that with you.
✓ Health, Dental & Vision Insurance eligibility starting from the first day of hire
✓ 401(k) with 5% company match
✓ Bonus eligibility
✓ Paid time off including vacation, personal and sick time
✓ Paid Holidays
✓ Wellness Reimbursement Program
✓ Potential to apply for Tuition Reimbursement
✓ Employee Referral program
✓ Employee Assistance Program
Plug Power Inc. is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.