Job Description: Are you ready to take the lead in a dynamic and fast-paced environment? We are seeking a highly skilled and experienced Lead Field Service Technician to spearhead our team in the Information Technology and Services industry. As the Lead Field Service Technician, you will be at the forefront of overseeing and providing top-notch technical support and troubleshooting services to our customers. With your extensive knowledge in hardware, networking, and software, you will ensure our clients receive the highest level of support and satisfaction. This role offers an exciting opportunity to work with cutting-edge technology and play a crucial role in enhancing our customers' IT experience. Responsibilities: + Lead and mentor a team of on-site technicians, ensuring they deliver exceptional service. + Provide on-site technical support and troubleshooting services to our customers. + Install, configure, and maintain hardware, software, and network systems. + Collaborate with the service desk and other team members to escalate and resolve complex technical issues. + Perform system upgrades, updates, and patches to ensure optimal performance. + Conduct regular preventative maintenance on customers' IT systems to minimize downtime. + Train end users on the proper use of hardware, software, and networking systems. + Document all service activities, including troubleshooting steps, resolutions, and customer interactions. Requirements: + At least 1 year of experience working as a Lead Field Service Technician or similar role in the IT industry. + Strong knowledge of hardware, software, and networking systems, including troubleshooting techniques. + Excellent problem-solving and communication skills. + Ability to work efficiently and effectively in a fast-paced environment. + Customer-focused mindset with a commitment to delivering exceptional service. + Strong organizational skills with the ability to prioritize and manage multiple tasks. + Valid driver's license and willingness to travel to customer locations as required. Employee Value Proposition (EVP): Join a company that empowers those on the front line in various industries to achieve a performance edge. Our products, software, services, analytics, and solutions are designed to intelligently connect people, assets, and data. With decades of industry experience, we provide the best-action guidance needed to optimize operations and make business-critical decisions. Be part of a supportive and collaborative team committed to delivering industry-tailored solutions. Pay and Benefits The pay range for this position is $30.00 - $32.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision• Critical Illness, Accident, and Hospital• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available• Life Insurance (Voluntary Life & AD&D for the employee and dependents)• Short and long-term disability• Health Spending Account (HSA)• Transportation benefits• Employee Assistance Program• Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Chicago,IL. Application Deadline This position is anticipated to close on Feb 28, 2025. About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.