Under the direction of the Supervisor of Food & Beverage, the Lead Food & Beverage Attendant assists with all FOH venue responsibilities including host stand, POS, and dining room. This position aids in leading a team of attendants by providing direction, training, and support while ensuring excellent customer service that aligns with Yaamava’ Brand Service Standards. The Lead Food & Beverage Attendant collaborates and coordinates with the front-of-house and culinary teams acting as an extension of leadership. This position also assists with maintaining proper inventory, product accuracy, and adhering to the responsible sale and service of alcoholic beverages where applicable. The Lead Food & Beverage Attendant ensures a consistent Best in Class experience in alignment with the goals and priorities of the Tribe.
Essential Duties & Responsibilities1. Responsible for creating a memorable guest experience by providing exceptional service to all patrons. Ensures all aspects of the F&B guest experience, department programs, and policies are followed. Serves as an extension to leadership, assists management and team as needed to ensure Yaamava’ Brand Service Standards and successful daily operations.
2. Responsible for addressing guest inquiries, concerns, and complaints promptly and professionally prior to getting a manager involved. Coordinates the needs of the guest to the team, kitchen staff, and other departments while escalating any guest or team members’ concerns to leadership.
3. Assists and confirms all appropriate side work duties are being performed during operations as necessary. Ensures assignment of team member tasks while monitoring and maintaining the cleanliness of the venue. The Lead F&B Attendant is responsible for maintaining cleanliness and organization of dining areas, including tables, chairs, service stations, and front desk.
4. Maintains stock and inventory in all areas and aids with ordering supplies. Responsible for auditing cash register transactions to verify proper documentation of comps, voids, and discounts. Responsible for completing shift reports and team member POS resets.
5. Assists with communicating and administering new training material to current team members. Collaborate with management to develop and implement strategies for improving efficiency, productivity, and guest satisfaction. Acts as a role model for team members, demonstrating professionalism and a commitment to uphold the Yaamava’ Brand Service Standards.
6. Executes team members uniform check and team members check out. Responsible for assisting with hosting duties, serving stations, seating rotation, and guest assistance at the Kiosks. In certain venues, tasks may include bar set-up and beverage batching.
7. Performs other duties as assigned to support the efficient operation of the department.
Education/Experience/Qualifications
High School Diploma or GED is required.
A minimum of two (2) years of food and beverage experience is required.
A minimum of two (2) years of customer service experience is preferred.
Previous leadership training/experience is preferred.
Must be able to read, write and speak in the English language.
Must have a demonstrated ability to work efficiently under pressure.
Ability to prioritize job duties and manage time effectively and works well with a team.
Must present themselves professionally with an approachable and always accommodating demeanor to both guests and team members.
Certificates/Licenses/RegistrationsAt the discretion of the San Manuel Tribal Gaming Commission, you may be required to obtain and maintain a gaming license.
Must obtain and maintain a current Food Handler’s card.
Must obtain and maintain a Responsible Beverage Service (RBS) certification.
San Manuel will make reasonable accommodations in compliance with applicable law.
As one of the largest private employers in the Inland Empire, San Manuel deeply cares about the future, growth and well-being of its employees. Join our team today!
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