About the Role

Wells Fargo is seeking a Lead Fraud & Claims Operations Representative

In this role, you will:

Support performance and overall effectiveness of team as well as cross-group operational tasksProactively provide feedback and present ideas for improving or implementing processes and tools with efficient flow of fraud and claims operationsPerform or guide others on complex account activity and claims that can include high risk and high dollar transactions requiring research that involves multiple transaction channels and productsIndependently prioritize work and provide day-to-day work leadership and mentorship for fraud and claims teamContribute in resolving control deficiencies in bank processes, procedures, customer, or team decisions that require coordination among cross-functional teamsProvide guidance and subject matter expertise to less experienced staff in complex situations on wide range of information related to fraud and claims

Required Qualifications:

2+ years of customer service, financial services, fraud, or investigations experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

 
Desired Qualifications:

Expert knowledge of Reg E Advanced / Expert knowledge of VISA Operating Rules & Chargeback GuidelinesUniversity degree in Business or related discipline.Experience of at least 2 years in ChargebackStrong analytical skills.Strong Communication Skills 

Job Expectations:

SME level knowledge of Signature fraud / Signature non-fraud / Dispute responseOver all Experience of 2 years or moreStrong project management skillsExcellent verbal, written, and interpersonal communication skillsAbility to facilitate training or present information to an audienceAbility to learn quickly and transfer knowledgeKnowledge of lean and six sigma tools and techniquesExperience of drafting Statement of Work and creating process maps and process flowsAbility to facilitate new learnings to staff as information, systems, and processes changeAbility to drive and lead organizational change in a dynamic environmentAbility to work effectively in a team environment and across all organizational levels, where flexibility, collaboration, and adaptability are importantWorkforce management experience including: directing activities of team members, performance management, career development, coaching, mentoring, and succession planningAdvanced / Expert knowledge of Reg E Advanced / Expert knowledge of VISA Operating Rules & Chargeback Guidelines

Posting End Date: 

16 Feb 2025

*Job posting may come down early due to volume of applicants.

We Value Diversity

At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.

Drug and Alcohol Policy

 

Wells Fargo maintains a drug free workplace.  Please see our Drug and Alcohol Policy to learn more.

Wells Fargo Recruitment and Hiring Requirements:

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.