The Lead Greeter is responsible for greeting guests as they arrive, ensuring they go in the correct check in line, and then ensure they are brought to our marketing concierge desk. Responsible for providing the highest level of customer service while guaranteeing all efforts are made to bring eligible owners and guests to the marketing desks so they can be presented with the opportunity to be booked on a timeshare presentation. A very deliberate ‘UP system’ must be followed to provide the best chance for the guest to see the correct agent.  As a Lead Greeter In House you would be responsible for: In charge of identifying and directing guests who are flagged to check into the VIP area or By Hilton Club check in, or to marketing concierge desk Monitoring/ training the team’s execution of the delivery of VIP guests Onboarding new hires Conduct trainings for Greeters Facilitate reviews with management for Greeter team Assisting with the scheduling of Greeters based on location and arrivals Monitoring breaks for Greeters to ensure they are taking at appropriate times and not overlapping Filling in shifts for call outs and PTO Assisting Greeters and Marketing agents when there are questions about the up rotation / up replacement Ensures clear communication with management to assist with departmental needs Handle guest issues Be the acting liaison for the lobby at all times   Ensures marketing executives have collateral needed Attends management strategy meetings   Why do Team Members Like Working for us? Competitive earnings package (bonus, annual bonus) Excellent health care options (medical, dental, and vision that encourage preventative care) Paid Time Off (PTO) that allows for adventure, rest, relaxation or recuperation. The industries top training in a lively environment All new Team Members are automatically enrolled in the HGV matching Retirement Savings Plan Our Go Hilton Team Member Travel Program offers up to 30 room nights per year at deeply discounted rates and 50% off at participating hotel-operated restaurants. Pass the savings on to family and friends since HGV allows you to share up to 70 additional discounted room nights per year.