SEARHC is a non-profit health consortium which serves the health interests of the residents of Southeast Alaska. We see our employees as our strongest assets. It is our priority to further their development and our organization by aiding in their professional advancement.

Working at SEARHC is more than a job, it’s a fulfilling career. We offer generous benefits, including retirement, paid time off, paid parental leave, health, dental, and vision benefits, life insurance and long and short-term disability, and more.

Key Essential Functions and Accountabilities of the Job

Responsible for promoting, encouraging, and displaying the highest level of customer service, professional behavior and courtesy to patients and staff.

Oversight of all aspects of operation of the Patient Housing Facility that include (but are not limited to):  reservation management, patient transportation to/from the facility, office/facility supply management, policy/procedure review/revision, etc.

Responsible for patient satisfaction surveys and ensuring each guest is offered an opportunity to complete a survey.

Provide temporary supervision, training, oversight and support to assigned staff.

Completes necessary administrative duties (i.e. timecard approval, ordering supplies, and participating in performance evaluations)

Notifies manager of any servicing the facility may require.  Lead then schedules service and adjusts guest reservations and/or staff schedules to accommodate.

Maintains a professional appearance.

Performs other duties as assigned.

Additional Details:

Education, Certifications, and Licenses Required

High School Diploma or GED

Unrestricted, current Alaska driver’s license

Experience Required

One year experience as lead in customer service-related field or equivalent combination of education and experience

Knowledge, Skills, and Abilities

Demonstrate leadership and team development skills.

Knowledge and demonstrated use of customer service principles.

Knowledge of local road system(s)

Effective oral and written communication skills

Operating a computer, utilizing a variety of software applications

Multi-task and work independently in a fast-paced environment

Respond quickly in urgent situations with attention to detail

Problem solve and use conflict resolution skills

Position Information:

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!