Role Proficiency:

Under the supervision of a Senior Lead analyze and develop applications in assigned area of responsibility on ERP/CRM systems and design solutions.

Outcomes:

     Optimise efficiency cost and quality by identifying opportunities for automation/process improvements and agile delivery models      Learn technology business/system domain and as recommended by the project/account      Contribute to ERP/CRM Practice related activities like (but not limited to) assembling content for case studies contributing to reusability coordinating internal seminars and conduct knowledge sharing sessions organizing sessions during and participating in hackathons etc.      Identify the problem patterns and improve the technical design of the application/system      Select appropriate technical options for development such as reusing improving or reconfiguration of existing components.      Independently analyze design develop and test functionalities      Develop technical documents such as Functional Design Specifications Deployment documentation      Perform design document reviews peer code reviews and suggest code improvements      A single point of contact for the build and deployment issues and resolving on time   Responsible for code/configuration changes to production environment to resolve any issues post production move   Independently manage client environments/perform installation related activities   Perform root cause analysis technical troubleshooting architecture resolve performance issues   Mentor juniors for client discussions and day to day activities and basic administrative tasks   Perform other duties as assigned or requested.   Influence and improve customer satisfaction through things like (but not limited to) offering suggestions for code refactoring and for small improvements in business processes. complete sprint deliverables ahead of schedule; helping client architects and product owners by way of design suggestions and/or explaining functionality to business stakeholders etc…   Self-learning and implement new features released in ERP/CRM wherever possible.   Set goals in NorthStar and timely measure the progress and update accordingly.

Measures of Outcomes:

     Number of applicable technical/domain certifications completed      Adherence to process and standards (coding standards)      Number of mandatory training (Industry/Technology specific trainings UST mandatory trainings) completed      Quick turnaround of production bugs      Adherence to schedule / timelines      Number of mid-size requirements solutioned and implemented      Number of issues resolved      Number of innovative industry/technology specific ideas submitted      Number of positive feedback received from client (client appreciation emails)   Number of suggestions/implementation of new features/standards/framework for client.   Resource utilization throughout the year

Outputs Expected:

Requirement:

Understand the requirements/user stories

Estimate:

Estimate time
effort
resource dependence for one's own work and for others' work
including for modules. Follow scrum ceremonies. Participate in preparing RFPs and estimations in ERP/CRM Practice

Design:

Understand the design/LLD and link it to requirements/user stories

Configuration and Coding:

Adhere to coding standards and follow ERP/CRM best practices. Develop code independently. Review code done by peer and team.

Test:

Create and conduct unit testing. Test class coverage above 95%.

Manage Defects:

Perform defect RCA and mitigation Identify defect trends and take proactive measures to improve quality

Client Interaction:

Effectively interact with customers and articulate their inputs

Manage Project:

Manage delivery of modules and/or manage user stories

Documentation:

Create/review templates
checklists
guidelines
standards for design/process/development Create/review deliverable documents. Design documentation
requirements
t test cases and results Document one’s own work

Status Reporting:

Report status of tasks assigned Comply with project related reporting standard and process

Manage knowledge:

Contribute project related documents
share point
libraries
client universities Review the reusable documents created by the team

Release:

Follow and monitor release process

Customer interaction:

Clarify requirements and provide guidance to development team Present design options to customers Implementation reviews with stakeholders.

Domain relevance:

Develop feature / component with good understanding of the business problem being addressed for the client

Recruitment and Onboarding:

Part of technical screening team for recruiting candidates for A2/A3 Band. People management skills – manage onboard new team members
guide reportees and provide timely feedback.

Manage/Mentoring Team:

Mentor junior developers in the team Set goals and provide feedback

Skill Examples:

     Explain and communicate the design / development to the customer      Perform and evaluate test results against product specifications      Break down complex problems into logical components      Manage and guarantee high levels of cohesion and quality      Estimate effort time required for own work      Perform and evaluate test in the customer or target environment      Make quick decisions on technical/project related challenges      Team player capabilities and can manage a team mentor and handle people related issues with the team      Maintain high motivation levels and positive dynamics in the team.   Set goals for self and team. Provide feedback for team members   Create and articulate impactful technical presentations   Follow high level of business etiquette in emails and other business communication   Drive conference calls with customers and answer customer questions    Proactively ask for and help   Ability to work under pressure determine dependencies risks facilitate planning and handle multiple tasks.   Build confidence with customers by meeting the deliverables in time with quality.   Estimate effort time and resources required for developing / debugging features / components   Strong analytical and problem-solving abilities   Ability to advise on best practices and approaches to the team and the client     Ability to prepare test data and steps for unit integration and production testing as per project needs.   Strong and effective written and verbal communication skills.

Knowledge Examples:

     Functional and technical designing on various ERP and CRM cloud platform features and automations.      Thorough knowledge of coding best practices and understanding the limitations of coding.      Experience using data loader tools.      Experience with production deployment and solving deployment errors.      Knowledge of Agile Methods - Scrum and Kanban Knowledge in integrating ERP/CRM with external systems using SOAP API REST API etc.

Additional Comments:

SFDC Technical Lead JD Job Description Overall Experience: • Tech Lead: Overall at least 8 years IT industry experience with 6+ years in Salesforce.com • Any prior experience with other technologies like JAVA/.NET is highly preferred • Experience in directly working with client is highly preferred • Candidate should have strong hands-on experience with administration, configuration, customization and development within Salesforce.com, and also in reports and dashboards Salesforce.com Certifications: • Must have Salesforce.com Developer (DEV401) certification • Highly preferred: Advanced Developer Certification (DEV 501) • Admin or Consultant certifications are desirable Force.com Knowledge: • Candidate should have strong experience with Visualforce, Apex, Triggers, Eclipse IDE, Salesforce Object Query Language (SOQL) and Javascript • Must possess coding best practices and understand the limitations of Apex coding • Candidates for Tech Lead / Senior Developer roles should have experience in integrating Salesforce with external systems using SOAP/REST Services. This is highly preferred for Developer role also • Experience in working with Force.com Bulk API and the Metadata API • Must have sound implementation knowledge of workflow rules, validation rule, approval process, reports and dashboards • Experience using Apex Data Loader and other ETL tools such as Informatica • Experience with database development, SQL or PL/SQL, database schemas, stored procedures is essential • Follow unit testing and test class best practices and should be capable of coding for positive and negative scenarios in testing • Must have experience with production deployment using change set/eclipse/ANT migration TOOL and working on solving deployment errors • Good to have knowledge on HTML/HTML5, CSS, XML,AJAX, webservices, Google APIs, JQuery/any other Javascript framework • Prior working experience with some integration tool is an added advantage • Candidate should have basic understanding of admin activities like user creation, role/profile set up, Security set up etc. • Good to have – Salesforce mobile development using Salesforce1/vfmobile; Experience with Heroku, ngForce Skills/Experience required: • Should be a quick learner who can adapt to learning new technologies relevant to Salesforce • Need to be able to closely work with BSA to convert requirements to solutions and suggest options • Ability to create, analyse, and recommend, multiple alternative design solutions • Ability to advice on best practices and approaches to the team and the client • Experience in researching production system issues • Technical Lead should be capable of leading/managing a team of developers, suggesting best practices, promoting reusable code and constantly doing code review to improve team’s efficiency • Experience in creating and maintaining Technical Design documents and configuration steps • Ability to configure, test, debug software and document programs according to standards, policies and procedures • Ability to prepare test data, and steps for unit, integration and production testing • Must be able to work with the Business Analysts and Business counterparts to clarify and document requirements and configuration steps for current and future application requirements • Strong problem solving/analytical skills • Ability to effectively balance and prioritize multiple projects concurrently • Strong and effective written and verbal communication skills • Excellent presentation skills and ability to collaborate with technical and business stakeholders at all levels of the organization