**Overview** + **Pay Rate: $16.00ph** + **Schedule: From Tues to Sat (Sun and Mon off) from 11am to 7pm with some possibles changes in the future depending in the necessity of this position.** + **Address: 1601 Biscayne Blvd Miami, FL (Hilton Hotel)** **Position Summary Details** The Lead directly oversees the activities within the assigned operational services work team, ensuring productivity levels and customer service requirements are being met and that employees are complying with all safety, quality, and compliance standards established by the company, and by clients. Must be bilingual in Spanish _The pay listed is the hourly range or the hourly rate for this position. A specific offer will vary based on applicant’s experience, skills, abilities, geographic location, and alignment with market data._ **Benefit Information:** ABM offers a comprehensive benefits package. For information about ABM’s benefits, visit ABM 2024 Employee Benefits | Front Line Team Members | (https://www.abm.com/wp-content/uploads/2023/11/2024-Recruitment-Frontline-11.6.23.pdf) (Programa de Beneficios de ABM) **Responsibilities** + Demonstrate capability and interest in training others. + Can be relied on to train service technicians and trainees. + Respond to customer complaints with the proper amount of sympathy and empathy. + Lead the daily activities of operations team members. + Set priorities for the team to ensure completion of tasks. + Effectively lead a team with focus on maintaining the functionality and safety of operations. + Respond to client inquiries, requests, and concerns. + Utilize company policies and guidelines to solve work problems. + Monitor appropriate staffing levels and daily schedules. **Qualifications** + Must be 18 years of age or older. **Preferred Qualifications** + Customer Service Experience + One year of lead or supervisory experience + Some basics administrative skills and experiences as knowledge with Microsoft package (Excel and Outlook). + Must speak, read and write English. **About Us** ABM (NYSE: ABM) is one of the world’s largest providers of facility services and solutions. A driving force for a cleaner, healthier, and more sustainable world, ABM provides essential services and forward-looking performance solutions that improve the spaces and places that matter most. From curbside to rooftop, ABM’s comprehensive services include janitorial, engineering, parking, electrical and lighting, energy and electric vehicle charging infrastructure, HVAC and mechanical, landscape and turf, and mission critical solutions. ABM serves a wide range of industries – from commercial office buildings to universities, airports, hospitals, data centers, manufacturing plants and distribution centers, entertainment venues and more. Founded in 1909, ABM serves over 20,000 clients, with annualized revenue approaching $8 billion and more than 100,000 team members in 350+ offices throughout the United States, United Kingdom, Republic of Ireland, and other international locations. For more information, visit www.abm.com. ABM is proud to be an Equal Opportunity Employer qualified applicants without regard race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran or any other protected factor under federal, state, or local law. ABM is committed to working with and providing reasonable accommodation to individuals with disabilities. If you have a disability and need assistance in completing the employment application, please call 888-328-8606. We will provide you with assistance and make a determination on your request for reasonable accommodation on a case-by-case basis. ABM participates in the U.S. Department of Homeland Security E-Verify program. E-Verify is an internet-based system used to electronically confirm employment eligibility. ABM is a military-friendly company proudly employing thousands of men and women who have served in the U.S. military. With ABM, you’ll have access to a world-class training program and ample opportunities to use the skills you developed while serving our country. Whether you’re looking for a frontline or professional position, you can find post-military career opportunities across ABM. ABM directs all applicants to apply at www.abm.com ABM does not accept unsolicited resumes. REQNUMBER: 95501 All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.