Role Proficiency:

Act creatively to develop applications and select appropriate technical options optimizing application development maintenance and performance by employing design patterns and reusing proven solutions account for others' developmental activities

Outcomes:

     Interpret the application/feature/component design to develop the same in accordance with specifications.      Code debug test document and communicate product/component/feature development stages.      Validate results with user representatives; integrates and commissions the overall solution      Select appropriate technical options for development such as reusing improving or reconfiguration of existing components or creating own solutions      Optimises efficiency cost and quality.      Influence and improve customer satisfaction Set FAST goals for self/team; provide feedback to FAST goals of team members

Measures of Outcomes:

     Adherence to engineering process and standards (coding standards)      Adherence to project schedule / timelines      Number of technical issues uncovered during the execution of the project      Number of defects in the code      Number of defects post delivery      Number of non compliance issues On time completion of mandatory compliance trainings

Outputs Expected:

Code:

Code as per design Follow coding standards
templates and checklists Review code – for team and peers

Documentation:

Create/review templates
checklists
guidelines
standards for design/process/development Create/review deliverable documents. Design documentation
r and requirements
test cases/results

Configure:

Define and govern configuration management plan Ensure compliance from the team

Test:

Review and create unit test cases
scenarios and execution Review test plan created by testing team Provide clarifications to the testing team

Domain relevance:

Advise Software Developers on design and development of features and components with a deep understanding of the business problem being addressed for the client. Learn more about the customer domain identifying opportunities to provide valuable addition to customers Complete relevant domain certifications

Manage Project:

Manage delivery of modules and/or manage user stories

Manage Defects:

Perform defect RCA and mitigation Identify defect trends and take proactive measures to improve quality

Estimate:

Create and provide input for effort estimation for projects

Manage knowledge:

Consume and contribute to project related documents
share point
libraries and client universities Review the reusable documents created by the team

Release:

Execute and monitor release process

Design:

Contribute to creation of design (HLD
LLD
SAD)/architecture for Applications/Features/Business Components/Data Models

Interface with Customer:

Clarify requirements and provide guidance to development team Present design options to customers Conduct product demos

Manage Team:

Set FAST goals and provide feedback Understand aspirations of team members and provide guidance
opportunities
etc Ensure team is engaged in project

Certifications:

Take relevant domain/technology certification

Skill Examples:

     Explain and communicate the design / development to the customer      Perform and evaluate test results against product specifications      Break down complex problems into logical components      Develop user interfaces business software components      Use data models      Estimate time and effort required for developing / debugging features / components      Perform and evaluate test in the customer or target environment      Make quick decisions on technical/project related challenges      Manage a Team mentor and handle people related issues in team   Maintain high motivation levels and positive dynamics in the team.   Interface with other teams designers and other parallel practices   Set goals for self and team. Provide feedback to team members   Create and articulate impactful technical presentations   Follow high level of business etiquette in emails and other business communication   Drive conference calls with customers addressing customer questions    Proactively ask for and offer help   Ability to work under pressure determine dependencies risks facilitate planning; handling multiple tasks.   Build confidence with customers by meeting the deliverables on time with quality.   Estimate time and effort resources required for developing / debugging features / components   Make on appropriate utilization of Software / Hardware’s.   Strong analytical and problem-solving abilities

Knowledge Examples:

     Appropriate software programs / modules      Functional and technical designing      Programming languages – proficient in multiple skill clusters      DBMS      Operating Systems and software platforms      Software Development Life Cycle      Agile – Scrum or Kanban Methods      Integrated development environment (IDE)      Rapid application development (RAD)   Modelling technology and languages   Interface definition languages (IDL) Knowledge of customer domain and deep understanding of sub domain where problem is solved

Additional Comments:

NA ServiceNow Lead Developer Position Summary: We are seeking a highly skilled ServiceNow Developer with a Certified Application Developer (CAD) certification to join our dynamic team. The ideal candidate will have deep expertise in developing, configuring, and implementing ServiceNow solutions across various modules, including ITSM, ITOM, SecOps and custom applications. This role requires a strong technical background, excellent problem-solving skills, and a passion for optimizing workflows and processes within the ServiceNow platform. Key Responsibilities: • ServiceNow Development: Design, develop, and implement custom applications and enhancements within the ServiceNow platform, leveraging the latest features and best practices. • CAD-Level Expertise: Utilize the advanced skills gained from the Certified Application Developer (CAD) certification to build and optimize scalable solutions within ServiceNow. • Custom Applications: Develop custom applications tailored to business needs, utilizing ServiceNow's studio and scripting capabilities. • Integrations: Work on integrating ServiceNow with other enterprise applications and tools, ensuring seamless data flow and interoperability across systems. • Workflow Automation: Build and customize workflows, forms, business rules, UI policies, and client scripts to optimize business processes and improve user experiences. • Incident & Problem Management: Support ITSM modules, enhancing and maintaining incident, problem, change management, and service catalog functionality. • Performance Optimization: Continuously assess and improve system performance, ensuring the ServiceNow platform operates efficiently and at scale. • Best Practices & Documentation: Follow ServiceNow development best practices and create comprehensive documentation for technical solutions and processes. • Collaboration: Work closely with business analysts, architects, and stakeholders to gather requirements and translate them into actionable technical solutions. • Upgrades & Maintenance: Participate in platform upgrades, patching, and maintenance activities to ensure the stability and scalability of ServiceNow instances. • Must Have: Scripting, Flow designer & workflow, Order guide experience, best practices implementation, code review skills • Good to Have: Integration experience, debugging skills & unit testing, employee center portal experience. Key Requirements: • Certified Application Developer (CAD) Certification: Mandatory certification in ServiceNow Certified Application Developer (CAD) is required. • ServiceNow Expertise: Proven experience in developing and configuring ServiceNow modules, including ITSM, ITOM (good to have), and custom application development. • JavaScript & Scripting: Strong experience with JavaScript, Glide API, and ServiceNow scripting, including client scripts, UI policies, business rules, and script includes. • Integration Experience: Familiarity with web services (REST, SOAP) and other integration methodologies within ServiceNow. • Workflow & Automation: Expertise in building and automating workflows, service catalogs, and request fulfillment processes in ServiceNow. • Problem-Solving Skills: Strong analytical skills with a focus on identifying and resolving technical challenges within the platform. • Communication & Collaboration: Excellent verbal and written communication skills, with the ability to work effectively in a collaborative team environment. Preferred Qualifications: • Bachelor’s degree in computer science, Information Technology, or a related field. • Certified System Administrator (CSA) • Certified Application Developer (CAD) • Additional ServiceNow certifications such as ITSM, ITOM, or HRSD are a plus. • 5+ years of experience in ServiceNow development. • Familiarity with Agile development methodologies.