Role Proficiency:

Act creatively to develop applications and select appropriate technical options optimizing application development maintenance and performance by employing design patterns and reusing proven solutions account for others' developmental activities

Outcomes:

     Interpret the application/feature/component design to develop the same in accordance with specifications.      Code debug test document and communicate product/component/feature development stages.      Validate results with user representatives; integrates and commissions the overall solution      Select appropriate technical options for development such as reusing improving or reconfiguration of existing components or creating own solutions      Optimises efficiency cost and quality.      Influence and improve customer satisfaction Set FAST goals for self/team; provide feedback to FAST goals of team members

Measures of Outcomes:

     Adherence to engineering process and standards (coding standards)      Adherence to project schedule / timelines      Number of technical issues uncovered during the execution of the project      Number of defects in the code      Number of defects post delivery      Number of non compliance issues On time completion of mandatory compliance trainings

Outputs Expected:

Code:

Code as per design Follow coding standards
templates and checklists Review code – for team and peers

Documentation:

Create/review templates
checklists
guidelines
standards for design/process/development Create/review deliverable documents. Design documentation
r and requirements
test cases/results

Configure:

Define and govern configuration management plan Ensure compliance from the team

Test:

Review and create unit test cases
scenarios and execution Review test plan created by testing team Provide clarifications to the testing team

Domain relevance:

Advise Software Developers on design and development of features and components with a deep understanding of the business problem being addressed for the client. Learn more about the customer domain identifying opportunities to provide valuable addition to customers Complete relevant domain certifications

Manage Project:

Manage delivery of modules and/or manage user stories

Manage Defects:

Perform defect RCA and mitigation Identify defect trends and take proactive measures to improve quality

Estimate:

Create and provide input for effort estimation for projects

Manage knowledge:

Consume and contribute to project related documents
share point
libraries and client universities Review the reusable documents created by the team

Release:

Execute and monitor release process

Design:

Contribute to creation of design (HLD
LLD
SAD)/architecture for Applications/Features/Business Components/Data Models

Interface with Customer:

Clarify requirements and provide guidance to development team Present design options to customers Conduct product demos

Manage Team:

Set FAST goals and provide feedback Understand aspirations of team members and provide guidance
opportunities
etc Ensure team is engaged in project

Certifications:

Take relevant domain/technology certification

Skill Examples:

     Explain and communicate the design / development to the customer      Perform and evaluate test results against product specifications      Break down complex problems into logical components      Develop user interfaces business software components      Use data models      Estimate time and effort required for developing / debugging features / components      Perform and evaluate test in the customer or target environment      Make quick decisions on technical/project related challenges      Manage a Team mentor and handle people related issues in team   Maintain high motivation levels and positive dynamics in the team.   Interface with other teams designers and other parallel practices   Set goals for self and team. Provide feedback to team members   Create and articulate impactful technical presentations   Follow high level of business etiquette in emails and other business communication   Drive conference calls with customers addressing customer questions    Proactively ask for and offer help   Ability to work under pressure determine dependencies risks facilitate planning; handling multiple tasks.   Build confidence with customers by meeting the deliverables on time with quality.   Estimate time and effort resources required for developing / debugging features / components   Make on appropriate utilization of Software / Hardware’s.   Strong analytical and problem-solving abilities

Knowledge Examples:

     Appropriate software programs / modules      Functional and technical designing      Programming languages – proficient in multiple skill clusters      DBMS      Operating Systems and software platforms      Software Development Life Cycle      Agile – Scrum or Kanban Methods      Integrated development environment (IDE)      Rapid application development (RAD)   Modelling technology and languages   Interface definition languages (IDL) Knowledge of customer domain and deep understanding of sub domain where problem is solved

Additional Comments:

ServiceNow Technical Architect (OMT) We are seeking a skilled ServiceNow Technical Architect with 8+ year of exp in ServiceNow specializing in the Order Management for Telecom (OMT) module (min 2 years exp in OMT) to join our team. The successful candidate will lead the design, development, and implementation of end-to-end ServiceNow OMT solutions, enabling seamless order lifecycle management, telecom service configuration, and process automation. This role requires deep expertise in telecom order management, ServiceNow platform capabilities, and the integration of complex workflows to support telecom business processes. Key Responsibilities: • Solution Design & Architecture: o Lead architectural design and development for the ServiceNow OMT module, ensuring alignment with business requirements and telecom industry standards. o Design order management workflows, including order capture, order decomposition, and order orchestration, for telecom services. o Develop scalable solutions for order lifecycle management, including provisioning, activation, and assurance. o Collaborate with business stakeholders to translate high-level requirements into detailed architectural blueprints. • Technical Leadership: o Serve as the subject matter expert for ServiceNow OMT module functionality, configuration, and best practices. o Mentor and guide development teams on ServiceNow OMT standards, ensuring high-quality delivery of solutions. o Identify and resolve architectural and technical challenges within the OMT module implementation. o Drive integration efforts between ServiceNow OMT and external telecom systems, including inventory management, billing, and CRM platforms. • Process Optimization & Automation: o Design and implement workflows to optimize order fulfillment processes, reducing manual efforts and improving efficiency. o Apply automation to order status tracking, SLA management, and notification systems for proactive order management. o Ensure compliance with telecom regulatory standards and guidelines within the OMT processes. • Integration & Data Management: o Integrate the OMT module with other ServiceNow modules (e.g., ITSM, CMDB, CSM) to provide a unified view of telecom operations. o Manage data flows and data integrity between ServiceNow and external systems, ensuring accuracy and consistency in order management processes. o Leverage ServiceNow Integration Hub and APIs to connect with third-party telecom applications. Required Technical Skills: • ServiceNow Expertise: o Deep knowledge of the ServiceNow OMT module, including order capture, decomposition, orchestration, and fulfillment capabilities. o Strong experience with ServiceNow platform capabilities, including Flow Designer, Integration Hub, and Service Portal. o Familiarity with telecom-specific modules within ServiceNow, including TSM (Telecommunication Service Management) and CMDB for network asset tracking. • Programming & Scripting: o Proficiency in JavaScript, Glide API, and Business Rules to develop custom OMT configurations. o Experience with AngularJS and ServiceNow UI Frameworks for enhancing Service Portal functionalities. o Hands-on expertise in REST/SOAP APIs for system integration. • Database & Data Modeling: o Strong understanding of relational databases and ServiceNow data models, especially as they pertain to telecom order management. o Proficiency in creating custom tables, fields, and relationships to support telecom-specific OMT requirements. • Integration & API Management: o Experience with integrating ServiceNow OMT with third-party telecom applications, including OSS/BSS systems, using Integration Hub and external API connections. o Knowledge of handling data transformations and mapping for seamless integration of order data across systems. Preferred Qualifications: • Certifications: o ServiceNow Certified System Administrator (CSA) o ServiceNow Certified Application Developer (CAD) o ServiceNow Certified Implementation Specialist in OMT (Order Management for Telecom) • Telecom Industry Knowledge: o In-depth understanding of telecom order lifecycle, service activation, and fulfillment processes. o Familiarity with telecom standards and regulatory requirements for order management. Soft Skills: • Excellent communication skills for effective collaboration with business stakeholders and technical teams. • Strong problem-solving abilities, especially in identifying and addressing telecom-specific order management challenges. • Proven track record of leading technical teams and delivering successful ServiceNow implementations in telecom environments.