Role Proficiency:

Act creatively to develop applications and select appropriate technical options optimizing application development maintenance and performance by employing design patterns and reusing proven solutions account for others' developmental activities

Outcomes:

     Interpret the application/feature/component design to develop the same in accordance with specifications.      Code debug test document and communicate product/component/feature development stages.      Validate results with user representatives; integrates and commissions the overall solution      Select appropriate technical options for development such as reusing improving or reconfiguration of existing components or creating own solutions      Optimises efficiency cost and quality.      Influence and improve customer satisfaction Set FAST goals for self/team; provide feedback to FAST goals of team members

Measures of Outcomes:

     Adherence to engineering process and standards (coding standards)      Adherence to project schedule / timelines      Number of technical issues uncovered during the execution of the project      Number of defects in the code      Number of defects post delivery      Number of non compliance issues On time completion of mandatory compliance trainings

Outputs Expected:

Code:

Code as per design Follow coding standards
templates and checklists Review code – for team and peers

Documentation:

Create/review templates
checklists
guidelines
standards for design/process/development Create/review deliverable documents. Design documentation
r and requirements
test cases/results

Configure:

Define and govern configuration management plan Ensure compliance from the team

Test:

Review and create unit test cases
scenarios and execution Review test plan created by testing team Provide clarifications to the testing team

Domain relevance:

Advise Software Developers on design and development of features and components with a deep understanding of the business problem being addressed for the client. Learn more about the customer domain identifying opportunities to provide valuable addition to customers Complete relevant domain certifications

Manage Project:

Manage delivery of modules and/or manage user stories

Manage Defects:

Perform defect RCA and mitigation Identify defect trends and take proactive measures to improve quality

Estimate:

Create and provide input for effort estimation for projects

Manage knowledge:

Consume and contribute to project related documents
share point
libraries and client universities Review the reusable documents created by the team

Release:

Execute and monitor release process

Design:

Contribute to creation of design (HLD
LLD
SAD)/architecture for Applications/Features/Business Components/Data Models

Interface with Customer:

Clarify requirements and provide guidance to development team Present design options to customers Conduct product demos

Manage Team:

Set FAST goals and provide feedback Understand aspirations of team members and provide guidance
opportunities
etc Ensure team is engaged in project

Certifications:

Take relevant domain/technology certification

Skill Examples:

     Explain and communicate the design / development to the customer      Perform and evaluate test results against product specifications      Break down complex problems into logical components      Develop user interfaces business software components      Use data models      Estimate time and effort required for developing / debugging features / components      Perform and evaluate test in the customer or target environment      Make quick decisions on technical/project related challenges      Manage a Team mentor and handle people related issues in team   Maintain high motivation levels and positive dynamics in the team.   Interface with other teams designers and other parallel practices   Set goals for self and team. Provide feedback to team members   Create and articulate impactful technical presentations   Follow high level of business etiquette in emails and other business communication   Drive conference calls with customers addressing customer questions    Proactively ask for and offer help   Ability to work under pressure determine dependencies risks facilitate planning; handling multiple tasks.   Build confidence with customers by meeting the deliverables on time with quality.   Estimate time and effort resources required for developing / debugging features / components   Make on appropriate utilization of Software / Hardware’s.   Strong analytical and problem-solving abilities

Knowledge Examples:

     Appropriate software programs / modules      Functional and technical designing      Programming languages – proficient in multiple skill clusters      DBMS      Operating Systems and software platforms      Software Development Life Cycle      Agile – Scrum or Kanban Methods      Integrated development environment (IDE)      Rapid application development (RAD)   Modelling technology and languages   Interface definition languages (IDL) Knowledge of customer domain and deep understanding of sub domain where problem is solved

Additional Comments:

This Cybersecurity Service Manager role is responsible for operating as part of a global/local team within the Cybersecurity organisation, to analyse and implement activities around Service Management Practices not limited to Service catalogue management, Service request management, Service design, Continual improvement, Service validation and testing, Service level management, Service financial management, Measurement and reporting, Knowledge management, Release management. The role will carry out some or all of the following activities: As a Service Manager, work towards enabling right customer outcomes thus improving the overall customer experience. • Complete Service catalogue gap closures and seek sign-off from the stakeholder(s). Own & manage as ‘BAU’ for future changes. • Create Service management backlogs requirements/workbook (new / enhancements to existing services) for required deliverables provided by the Service Line. • Own service management backlog, govern progress to ensure appropriate traction on remediation. • Agree benefit scoring estimates with accountable service provider when onboarding/optimization item is both added to the Service Management Plans and during design stage prior to implementation. • Assess services on a ‘end to end’ basis using prescribed methodology i.e. from request to service fulfilment to maximise optimization opportunities. • Create roadmap of 90 / 180-day service plans for respective Service Line deliverables and transition that into a formal plan depicting the true status of each deliverable. • Work with the respective Service Line leads in delivering the outcomes, check for improvements/enhancements and deliver them accordingly. • Transition of services from backlog items to Service Now. Accountable for the end-to-end deliverable plan • Benefits realized discussed and agreed with Service owners, added to the SM Plans • Design new service workflows, enhancements, UAT Coordination and Business Readiness process flows and implement them for Service Line deliverables. • Seek required approval from Design Authority for any changes to services that meet criteria. • Cybersecurity Service Performance & Finance maintained, tracked and reviewed with the Service Line & Finance teams with regular reports issued throughout the year and ensure appropriate traction on remediation. • Define, document, agree, monitor, measure, report and review the level of services provided. Ensure that specific and measurable targets are developed for all services. Deliver the Service metrics for aligned business & regions. • Implementation of Demand management & Capacity planning process for service lines • Proactively identify problem and resolve, make decisions based on sound, rational judgment and stakeholder needs. • Own and analyse customer requirements, feedback & issues and look at effectively completing them. Strive to deliver outstanding customer service and drive to achieve/improve exceptional customer loyalty, satisfaction. • Identify service work-flow changes from cyber function and other integration Items, including their attributes and relationships for implementation & communication to stake holders. • Operate as part of a global team and responsible for delivery of cyber security services. • Practical working PM experience of definition, planning, execution and tracking the plans • Practical working PM experience of definition, agreement and implementation of new service operating model in a technology organization. • Service Management Experience of design, transition and implementation of Services / work-flows • Service management experience of definition, design and implementation of Service Levels/Agreements, metrics to measure performance and financial of the services • Min 5 years PM & Service Management experience with clear examples of projects that achieve clear business goal, outcomes, and realise target key results, which are agreed, tracked realised and signed-off. • Excellent communication skills to successfully lead projects to completion. Senior Stakeholders. • Expert level planning, organize while simultaneously managing resources, budgets, and schedules. • Stakeholders leadership, partnering on the problem to be solved, the vision to solve and the roadmap and timeline to deliver the solutions • Produce quality outputs ‘right first time’ at pace • Ability to proactively recommend resolution to problems and challenges identify • Brings structure and order to undefined problems and/or large scale problems, using a data-led approach and making them easier to address and solve. • Responsible to lead the facilitation of working groups and manage meetings to forge consensus amongst stakeholders across multiple workstreams / SME areas. • Responsible for ensuring that all changes to service, process and system changes are appropriately user acceptance tested /service rehearsal tested and signed-off /issues resolved.