Role Proficiency:

Act creatively to develop applications and select appropriate technical options optimizing application development maintenance and performance by employing design patterns and reusing proven solutions account for others' developmental activities

Outcomes:

     Interpret the application/feature/component design to develop the same in accordance with specifications.      Code debug test document and communicate product/component/feature development stages.      Validate results with user representatives; integrates and commissions the overall solution      Select appropriate technical options for development such as reusing improving or reconfiguration of existing components or creating own solutions      Optimises efficiency cost and quality.      Influence and improve customer satisfaction Set FAST goals for self/team; provide feedback to FAST goals of team members

Measures of Outcomes:

     Adherence to engineering process and standards (coding standards)      Adherence to project schedule / timelines      Number of technical issues uncovered during the execution of the project      Number of defects in the code      Number of defects post delivery      Number of non compliance issues On time completion of mandatory compliance trainings

Outputs Expected:

Code:

Code as per design Follow coding standards
templates and checklists Review code – for team and peers

Documentation:

Create/review templates
checklists
guidelines
standards for design/process/development Create/review deliverable documents. Design documentation
r and requirements
test cases/results

Configure:

Define and govern configuration management plan Ensure compliance from the team

Test:

Review and create unit test cases
scenarios and execution Review test plan created by testing team Provide clarifications to the testing team

Domain relevance:

Advise Software Developers on design and development of features and components with a deep understanding of the business problem being addressed for the client. Learn more about the customer domain identifying opportunities to provide valuable addition to customers Complete relevant domain certifications

Manage Project:

Manage delivery of modules and/or manage user stories

Manage Defects:

Perform defect RCA and mitigation Identify defect trends and take proactive measures to improve quality

Estimate:

Create and provide input for effort estimation for projects

Manage knowledge:

Consume and contribute to project related documents
share point
libraries and client universities Review the reusable documents created by the team

Release:

Execute and monitor release process

Design:

Contribute to creation of design (HLD
LLD
SAD)/architecture for Applications/Features/Business Components/Data Models

Interface with Customer:

Clarify requirements and provide guidance to development team Present design options to customers Conduct product demos

Manage Team:

Set FAST goals and provide feedback Understand aspirations of team members and provide guidance
opportunities
etc Ensure team is engaged in project

Certifications:

Take relevant domain/technology certification

Skill Examples:

     Explain and communicate the design / development to the customer      Perform and evaluate test results against product specifications      Break down complex problems into logical components      Develop user interfaces business software components      Use data models      Estimate time and effort required for developing / debugging features / components      Perform and evaluate test in the customer or target environment      Make quick decisions on technical/project related challenges      Manage a Team mentor and handle people related issues in team   Maintain high motivation levels and positive dynamics in the team.   Interface with other teams designers and other parallel practices   Set goals for self and team. Provide feedback to team members   Create and articulate impactful technical presentations   Follow high level of business etiquette in emails and other business communication   Drive conference calls with customers addressing customer questions    Proactively ask for and offer help   Ability to work under pressure determine dependencies risks facilitate planning; handling multiple tasks.   Build confidence with customers by meeting the deliverables on time with quality.   Estimate time and effort resources required for developing / debugging features / components   Make on appropriate utilization of Software / Hardware’s.   Strong analytical and problem-solving abilities

Knowledge Examples:

     Appropriate software programs / modules      Functional and technical designing      Programming languages – proficient in multiple skill clusters      DBMS      Operating Systems and software platforms      Software Development Life Cycle      Agile – Scrum or Kanban Methods      Integrated development environment (IDE)      Rapid application development (RAD)   Modelling technology and languages   Interface definition languages (IDL) Knowledge of customer domain and deep understanding of sub domain where problem is solved

Additional Comments:

As a senior software support engineer, your primary responsibility will be to resolve software issues reported from current product install base. You will be part of a cross functional team which will be responsible for successful deployment of software at customer site. • Review and respond to customer/field issues and questions. Troubleshoot/validate issues reported from the field and submit bug tracking reports. • Responsible for verifying and validating software functionality. Make sure various customer use-cases can be satisfactorily met by the software. • Act as an interface between the Customer and Software team related to new products/features for Requirement gathering and Spec clarification. Responsible for smooth transition from development to deployment and acceptance at the customer sites. • Document software changes for new products, enhancements and defects. Work with Product team to gain strong domain and product functionality/architecture knowledge. • Possess the ability to differentiate between hardware, software and other configuration issues. Looking into code to debug issues using source code is an added advantage. • Manage Customer expectation to efficiently and professionally handle escalations. Ensure Software is not a showstopper for product success/performance. • Install and configure software releases on engineering and process lab tools. Work with tool owners and HW/process engineers to debug and triage issues seen on tools in internal labs. • Manage customer system configuration and setup for new products/features. Use software simulators to run customer scenarios for new products/features. • Develop and provide training to the field Software Support Engineers (SSEs) to ensure a fast response to customer’s software questions or issues. • Track software performance at customer sites. Plan for First in FAB introductions to ensure successful deployments. • Develop documentation for software troubleshooting, problem resolution, and software procedures. • Identify problems in the software code base and suggest solutions to the development team. • Manage customer expectations to efficiently and professionally handle escalations. • Be the “voice of the customer” and the interface between our customers, account teams and the development team. • Develop software utilities to aid software troubleshooting. Experience, Skills and Educational Requirements: • Excellent analytical skills, methodical problem-solving skills and troubleshooting skills • Excellent communication skills (verbal and written) and the ability to interact with extended teams spread across the globe. • Minimum 5 years of experience in software product support • Code analysis and Debugging (C++, C, JAVA), concept of Oops. • Bachelor of Engineering degree in Computer Science/Information Science/Electronics with strong background in Industrial automation software • Background in Semiconductor Manufacturing/Industrial Automation is an added advantage. • Strong understanding of SDLC • Basic scripting experience with a language like Python. (Added Advantage) • Prior experience in SQA methodologies is an added advantage. • Self-motivated and willing to learn new skills and technologies as needed. • Ability to meet objectives, goals and deadlines with minimal supervision. • Experience in troubleshooting software issues using logs & simulation. • Windows operating system and networking experience.