**Job Description** BAE Systems Intelligence division is searching for a Lead ICAM Operations Administrator to join us supporting an IT effort with the FBI located in Washington DC. As a Lead ICAM Operations Administrator the expectation is to create, produce, and maintain ticketing system reports and metrics reports. Responsible for providing reports on a scheduled basis as well as an ad-hoc basis. Will be responsible for providing reports on a scheduled basis as well as an ad-hoc basis. Will be responsible for creating and maintaining new Service Level Agreements. Identify gaps in workflow processes and present plausible solutions to government management/leads/staff. Analyze and assess customer service requests and provide prompt technical solutions. Prepare and submit progress, status and ad hoc reports to management and team leads, as required. Utilize troubleticketing software for opening/updating/closing tickets in a timely and appropriate manner. Identify and document areas for process improvements. Contact and effectively communicate with users by telephone, electronic communications, or in person. Analyzes the results of workflow plans, monitors the operating system(s) and recommends changes to improve processing and utilization. Provides technical guidance for planning, directing, and monitoring information systems operations. Plans and recommends machine modifications or additional equipment to increase the capacity of the system. Responsibilities include: Oversee daily operations of the ICAM systems, ensuring consistent performance. Monitor system logs and activities for anomalies and security incidents. Manage user accounts, roles, and access controls within the ICAM framework. Coordinate with the cybersecurity team to ensure compliance with FBI policies. Provide technical support and training to end-users as required. **Required Education, Experience, & Skills** In order to be successful in this position must possess the following: + Bachelor's degree in Information Technology, Cybersecurity, or related field. + 6 years of experience in IT operations, with a focus on identity and access management. + Strong understanding of ICAM principles, PKI, and multifactor authentication. + Familiarity with incident response and security monitoring tools. + Certified Information Systems Security Professional (CISSP) or equivalent. + Microsoft Certified: Identity and Access Administrator Associate. **Preferred Education, Experience, & Skills** + Be a leader and mentor + Strong Verbal and Written Communication Skills + Flexible; comfortable with changing priorities **Pay Information** Full-Time Salary Range: $92290 - $156860 Please note: This range is based on our market pay structures. However, individual salaries are determined by a variety of factors including, but not limited to: business considerations, local market conditions, and internal equity, as well as candidate qualifications, such as skills, education, and experience. Employee Benefits: At BAE Systems, we support our employees in all aspects of their life, including their health and financial well-being. Regular employees scheduled to work 20 hours per week are offered: health, dental, and vision insurance; health savings accounts; a 401(k) savings plan; disability coverage; and life and accident insurance. We also have an employee assistance program, a legal plan, and other perks including discounts on things like home, auto, and pet insurance. Our leave programs include paid time off, paid holidays, as well as other types of leave, including paid parental, military, bereavement, and any applicable federal and state sick leave. Employees may participate in the company recognition program to receive monetary or non-monetary recognition awards. Other incentives may be available based on position level and/or job specifics. **Lead ICAM Operations Administrator** **105197BR** EEO Career Site Equal Opportunity Employer. Minorities . females . veterans . individuals with disabilities . sexual orientation . gender identity . gender expression