The ideal candidate will apply their technical expertise and problem-solving skills to projects of moderate scope, driving workstreams and projects involving infrastructure engineering technologies. This role requires a deep understanding of SIP deployments, call routing, and network automation, as well as a commitment to fostering a culture of diversity, equity, inclusion, and respect.

Key Responsibilities:

Apply technical expertise and problem-solving methodologies to projects of moderate scope, ensuring successful outcomes and alignment with organizational goals. Drive workstreams or projects involving one or more infrastructure engineering technologies, with a focus on voice and video platforms. Collaborate with other platforms to architect and implement changes required to resolve issues and modernize technology processes. Execute creative solutions for the design, development, and technical troubleshooting of problems of moderate complexity. Consider upstream and downstream data and systems or technical implications, advising on mitigation actions to ensure seamless integration and performance. Contribute to a team culture of diversity, equity, inclusion, and respect, fostering a positive and collaborative work environment. Lead and support a small team of Infrastructure Engineers to successfully deliver essential capabilities.

Technical Requirements:

Expert experience with large SIP deployments and call routing utilizing SBCs, preferably Ribbon SBC and PSX. Expert experience in SIP troubleshooting using Wireshark and other VoIP analyzer tools. Expert experience with ISDN and IP/SIP trunking with telco providers. Intermediate experience with TLS/MTLS/SRTP system integrations. Intermediate experience with SIPREC call recording. Beginner experience with Cisco and Genesys voice platforms. Beginner experience with deploying communication systems into cloud technologies, preferably AWS. Experience working with Agile methodologies such as Kanban and Scrum. Experience in network automation and scripting languages such as Python.

Qualifications:

Bachelor's degree in Telecommunications, Computer Science, Information Technology, or a related field and 5+ years applied experience with  infrastructure design, engineering and implementation experience within a large enterprise environment. Strong analytical and problem-solving skills with the ability to troubleshoot complex voice and video network issues. Excellent communication and interpersonal skills to collaborate effectively with technical and non-technical stakeholders. Ability to work independently and as part of a team, managing multiple priorities and projects simultaneously.