Client Reference Code: 2024-43314

Spectrum maintains our nearly 32 million customers by offering trailblazing products and services. Our goal is not only to exceed the expectations of our users, but our employees too!  

Spectrum’s Customer Operations team works directly with our customers, focusing on their needs and keeping them informed of all things Charter. It’s a communication-focused job that allows you to showcase your real-time problem solving skills. You’d be joining a positive team with quality expectations that values partnership, long-term career growth, and great work-life balance.   

BE PART OF THE CONNECTION 

As a Lead Internet Voice CSR, your focus is serving as the primary contact for Technical Support (internet/phone) team questions and customer escalations. It’ll be a highly collaborative team environment, colleagues supporting customers as well as each other! 

WHAT OUR INTERNET VOICE LEADS ENJOY MOST 

Interacting with a wide variety of customers Assisting junior representatives with customer questions Identifying training and skill gaps then providing recommendations Problem solving on the fly  

We are a Fortune 100 company operating 24/7 bustling call centers offering a variety of shifts. Spectrum’s Customer Service Representative team works directly with our customers, focusing on their needs and simplifying the Charter experience. You’d be joining a positive computer-centric team with quality expectations that values partnership, long-term career growth, and great work-life balance. 

WHAT YOU’LL BRING TO SPECTRUM 

Required Qualifications 

Experience: Customer Service Representative: 1 year, Cable operations or telecommunications call center Education: High School Diploma or equivalent  Schedule: Ability to work a variety of schedules including nights, weekends, and holidays Language: Ability to read, write, speak and understand English 

Preferred Qualifications 

Technical Skills: Knowledge of internet/phone operations or telecommunications call center Skills: Communication, multi-tasking, organization, and time management  

SPECTRUM CONNECTS YOU TO MORE 

Supportive Teams: Learn from managers and work with team-oriented colleagues who want you to grow and succeed Dynamic Growth: The growth of our industry and evolving technology will power your career as you move up or around the company Learning Culture: We invest in your learning, and provide paid training and coaching to help you succeed Total Rewards: Our comprehensive benefits are among the best in the industry 

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Job Code : CRP107

2024-43314
Here, employees don’t just have jobs, they build careers. That’s why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.


A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
FCC Unit: 13555 Business Unit: Customer Operations Zip Code: 33716

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