Overview of Position : The Lead Lift Operator is responsible for the overall operation and crew of 1 or more lifts in a supervisory role. A Lead Operator understands all of the roles and positions involved in running lifts including operation, loading, crowd control and maintenance, and delegates tasks to operators. This is a key position in assuring the safe operations of all lifts while maintaining a high level of guest service. Job Qualifications: + Must be a minimum age of 18. + Must be able to handle stressful, noisy, crowded and distracting situations. + Must be comfortable interacting with members and guests and team members in a friendly and helpful manner. + Must ensure policies and procedures are strictly followed. + Must be able to assist in the training of new operators. + Must have at least 2 years of experience in Lift Operations. + Must be able to lift 40 lbs repetitively, ie; shoveling. Job Duties: The list below best represents many tasks you will be asked to perform at some time during your employment here at Windham Mountain Club. + Overseeing the use and care of equipment and materials + Daily Set-up + Daily Clean – up + Troubleshooting + Safety standards and protocol + Record keeping + Lift Safety + Loading and Unloading Procedures + Emergency procedures + Care of buildings and equipment + Tactfully dealing with displeased or unruly guests + Ability to communicate professionally with radio protocol + Mechanical assessment and assistance + Trained to assist mechanics in the event of a 10-7 + Capable of diagnosing issues and informing the mechanics before they arrive + Embodying “best practices” policies and instilling those concepts in the team + Ensure Operators at your lift are maintaining a professional and smooth operation throughout the day + Reporting operator assessments to the Supervisor + Acting in a position of respectable authority of the Lift team + Addressing shortcomings or successes of an individual operator with the help of the manager + Determine, assess, and correct issues before they become a problem Work Schedule and Conditions: We are in the business of providing premier products and experiences for our members and guests. Traditionally our busy periods are during weekends and holiday periods which you will be expected to work. You can also expect to be asked to work extra hours or days on occasion, especially during the holiday periods. We expect all team members arrive for scheduled shifts on time and prepared to work regardless of inclement weather and time period.