About The RoleThe Merchandising Operations Lead is responsible for being the first level of support for Merchandising Operations Coordinators acting as the SME, as well as resolving internally escalated priority issues from cross-functional departments. Additionally, specialized Lead-only tasks will be assigned as needed, typically with daily/weekly frequency, with the expectation of generating data insights, organized in various Google sheets/slides.

Additionally It is required that the Merchandising Operations Lead monitor the Coordinator team’s progress within their daily tasks, ensuring Coordinators are working in priority order, pacing to AHT/UPH/SLA goals, and providing first level coaching as needed

What You Get To Do Everyday

Support the Merchandising Operations (Zendesk and Quality) team, while being the subject matter expert (SME) of all department tasks, as well as the following: 

Ensure the Coordinator team is working department tasks in the correct priority order and following SOP. 

Act as the first level of support for the Coordinator team to provide guidance and clarification regarding assigned tasks.

Provide on the spot coaching to assist the Coordinator team achieve maximum efficiency. 

Complete Lead-only tasks as assigned, while generating insights. 

Monitor and ensure the staging area is organized and counted. 

Monitor various Google chats/spaces and ensure timely responses. 

Conduct regular reviews of task SOP/forms/sheets to ensure the Coordinator team is set up for success and is being instructed to work in the most efficient and productive manner possible. 

Conduct regular shadow/reverse shadow activities to ensure proficiency of the Coordinator team.

Train new hires as needed with the guidance of the Supervisor. 

Champion policy or operational changes within the department and promote a positive culture of adapting to new ideas and initiatives. 

What You Bring To The Role

Minimum Requirements:

2+ years of experience working in a warehouse production environment

Comfortable with google sheets/excel

Someone who works well independently 

Strong communication skills

Able to communicate effectively through digital communication

Understanding of TRR operation pipeline

Detail-oriented

Great time management skills

Ability to prioritize daily tasks

Highly motivated and proactive 

Ability to troubleshoot and problem solve

Preferred Requirements:

Proficiency with Mac OS and Google Suite

Experience acting as a SME and providing coaching.

Compensation, Benefits, + Perks

Compensation | Benefits | Perks

Employee Stock Purchase Plan (purchase stock at discounted rates)

401K (with company matching up to $1000)

Medical, Dental & Vision Insurance

Paid parental leave

18 Paid Time Off (PTO) Days (PTO starts accruing on first day of work) & 10 Paid Holidays

The expected hourly rate for this role is 20-22.25. To determine starting pay we carefully consider a variety of factors, including primary work location and an evaluation of a candidate’s skills, experience, market demands, and internal parity. Additionally, salary is just one component of TRR’s total rewards package. Depending on role, employees may also be eligible for a bonus program, incentive pay and benefits.

The RealReal is the world’s largest online marketplace for authenticated, resale luxury goods, with more than 30 million members. With a rigorous authentication process overseen by experts, The RealReal provides a safe and reliable platform for consumers to buy and sell their luxury items. We have hundreds of in-house gemologists, horologists and brand authenticators who inspect thousands of items each day. As a sustainable company, we give new life to pieces by thousands of brands across numerous categories—including women's and men's fashion, fine jewelry and watches, art and home—in support of the circular economy. We make selling effortless with free virtual appointments, in-home pickup, drop-off and direct shipping. We do all of the work for consignors, including authenticating, using AI and machine learning to determine optimal pricing, photographing and listing their items, as well as handling shipping and customer service. At our 13 retail locations, including our twelve shoppable stores, customers can sell, meet with our experts and receive free valuations.

The RealReal is committed to providing an equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, or Veteran status. We will consider qualified applicants for a position regardless of arrest or conviction records. At TRR, People Come First. That’s why diversity and inclusion are vital to our priorities as an equal opportunity employer. You can read about our Diversity Equity and Inclusion program here.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee is occasionally required to stand; walk; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and taste or smell. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.