Client Reference Code: 2024-43098

Offline Customer Support Specialist Lead (Customer Operations) (CSU114)

Do you have a passion for helping others? Are you tech-savvy and attentive with real-time problem-solving skills? If so, you’ll fit right in with Spectrum’s Customer Operations team!  

BE PART OF THE CONNECTION

Spectrum maintains our 32 million customers by offering trailblazing products and services. Our goal is not only to exceed the expectations of our users, but our employees too!As a Customer Operations Offline Customer Support Specialist Lead, your focus is serving as the primary contact for team questions and customer escalations. It’ll be a highly collaborative team environment, colleagues supporting customers as well as each other!

WHAT OUR OFFLINE CUSTOMER SUPPORT SPECIALIST LEADS ENJOY MOST

Interacting with a wide variety of customersProblem-solving on the flyAssisting representatives with questions and aiding their growthIdentifying training and skill gaps then recommending improvements Working under minimal supervision

We are a Fortune 100 company operating 24/7 bustling call centers offering a variety of shifts. Spectrum’s Customer Operations team works directly with our customers, focusing on their needs and simplifying the Charter experience. You’d be joining a positive computer-centric team with quality expectations that values partnership, long-term career growth, and great work-life balance.

WHAT YOU’LL BRING TO SPECTRUM

Required Qualifications

Experience: OCS Rep: 1 year, Cable operations or telecommunications call centerEducation: High School Diploma or equivalent Schedule: Ability to work a variety of schedules including nights, weekends, and holidaysLanguage: Ability to read, write, speak, and understand English 

Preferred Qualifications

Technical Skills: Ability to use PCs, Microsoft Windows, and general intranet navigationSkills: Communication, organization, multitasking, time management, and problem-solving Knowledge of:Internet and phone operations in a telecommunications call center

SPECTRUM CONNECTS YOU TO MORE

Supportive Teams: Learn from managers and work with team-oriented colleagues who want you to grow and succeedCompetitive Pay: Generous starting pay Dynamic Growth: The growth of our industry and evolving technology will power your career as you move up or around the companyLearning Culture: We invest in your learning, and provide paid training and coaching to help you succeedTotal Rewards:Our comprehensive benefits are among the best in the industry

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Job Code : CSU114

2024-43098
Here, employees don’t just have jobs, they build careers. That’s why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.


A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
FCC Unit: 13555 Business Unit: Customer Operations Zip Code: 34208

Who You Are Matters Here

We're committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. Learn about our inclusive culture.