ABOUT FESTIVAL FOODS:
We are a Wisconsin family- and employee-owned grocer that is committed to giving back to the communities it serves and providing guests with exceptional service and value. We operate +40 full-service supermarkets across the state of Wisconsin.
At Festival, people are at the top of our list. You’ll see it in everything from our daily interactions to how we treat our guests – even in our extensive associate benefits and programs. Job Summary
Job Title: Lead Online Shopper (FT)
FLSA Status: Hourly
Reports to: Guest Services Manager
The Lead Online Shopper delivers an exceptional online shopping experience to Click N Go guests by continuously providing the best quality product in an organized and efficient manner. The Lead Online Shopper is primarily responsible for picking orders while demonstrating Festival’s core values, purpose, priorities and performance standards.
Job DescriptionESSENTIAL DUTIES AND RESPONSIBILITIES:
Ability to collaborate with all departments and communicate expectations Actively coach, teach and mentor a small team of associates on Click N Go procedures Responsible for picking the product for guest’s online orders ensuring that the freshest and highest quality products are selected, staged in the optimal temperature zones, and following guests notesFollows all processes set forth by Festival such as “bagging as items are scanned” to ensure all items are bagged and accounted for properlyOffers suitable substitutions that make sense when items are out- of- stock; document the reason for the out of stock item on hand-held deviceAssists with quickly retrieving orders from staging location(s) upon guest arrival, process payment and coupons, and load groceries into guest’s vehicle Informs guest of any order modifications and offering a surprise and delight to guestsMaintains organization and cleanliness of the Click N Go area, including staging areas in compliance with company procedures and policiesProvides in-store and online support for guest inquiries as they relate to Click N GoReports pricing, item location, and incorrect temperature discrepancies to appropriate departments Utilizes time management skills to efficiently organize schedule to handle numerous responsibilities and assigned tasksAbility to work independently and make sound decisions based on the information providedUnderstand how to navigate and troubleshoot the online websiteFlexibility in daily activities; will be tasked with unplanned duties and will need to adjust quicklyRegular, timely attendance in compliance with the work schedule, and adequate notice to find a replacement for occasional absences
QUALIFICATIONS:
To perfrom this job successfully, an individual must be able to perfrom each essential job duty satisfactorily. The requirements listed below are respresentative of the knowledge, skills, and/or ability required. Reasonable accomodations may be made to enable individuals with disabilites to perform the essential functions.
Successfully obtain a liquor licenseHigh school education or equivalent combination of education and experienceAbility to deal tactfully and effectively with guests and all associatesExcellent verbal and written communication skillsSelf-starter with ability to work with minimal supervisionProficient in Microsoft Office, including Outlook, Excel, and Word
PHYSICAL DEMANDS AND WORK ENVIRONMENT
Ability to work in varying temperatures such as sales floor, refrigerators, backrooms & coolersAbility to lift up to 25 pounds frequently and up to 50 pounds several times throughout the dayAbility to bend, kneel and stand for extended periods of timeRequires physical exertion to manually move, lift, carry, push, and pull heavy objects and materials
WORK SCHEDULE
The Lead Online Shopper is a full time hourly position (38-40 hours per week). The work schedule may include mornings, afternoons, evenings, weekends, and holidays.
Benefits Overview
WHY YOU'LL LOVE IT HERE:
Associate Discount: Enjoy an industry-leading 15% off your grocery purchases for you and your immediate household!.
Weekly Pay & Premium Pay: Hourly associates are paid weekly, providing more frequent access to their funds. Part-time store associates are paid a $1 premium per hour on Sundays and select holidays. Hourly full-time store associates receive time and a half on Sundays and select holidays.
Two-Week Advanced Scheduling: Better Planning. Better Balance. We provide our associates with their schedules two weeks in advance, offering greater predictability & flexibility.
Vision & Dental Insurance: Part-time and full-time associates are eligible for vision insurance and two dental coverage options that are designed to fit your needs.
Support: Our associates receive support for their total well-being; including 3 weeks of paid parental leave, a fitness reimbursement program offering savings off of fitness membership fees; our EAP (Employee Assistance Program) and LEAPCare Care Coaches, which provide associates confidential care related to hospital visitation, conflict resolution, stress management, marriage or divorce, family issues and depression or anxiety.
Save for Your Future: Offering both a 401(k) and Employee Stock Ownership Plan, we’re proud to support our associates in planning for retirement by offering two retirement savings plans. The 401(k) plan empowers associates to save a portion of their paychecks for retirement. Festival Foods has an annual discretionary match to help our associates reach their savings goals. Our ESOP is a retirement plan above and beyond a 401(k) plan that gives associates “free” ownership in the company and an opportunity to share in Festival’s growth and success. Associates are given shares based on their years of service and earnings.
At Festival Foods we are committed to providing an environment of mutual respect where equal employment opportunities are available to all. We are dedicated to building a top-notch team of skilled, experienced and service-oriented associates who represent a variety of backgrounds, perspectives, and talents. Festival Foods believes that diversity and inclusion among our teammates, products, and our community strengthen our ability to serve our guests, as we seek to recruit, develop and retain the most talented people. Address 1616 Crest View Drive City Hudson State WI Postal Code 54016 Options Apply for this job onlineApplyShareEmail this job to a friendRefer <p style="margin: 0px;"><span style="font-size: 12pt;">Sorry the Share function is not working properly at this moment. Please refresh the page and try again later.</span></p> Share on your newsfeed Need help finding the right job? We can recommend jobs specifically for you! Click here to get started. Application FAQs
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