About Lumen

Lumen connects the world. We are igniting business growth by connecting people, data and applications – quickly, securely, and effortlessly. Together, we are building a culture and company from the people up – committed to teamwork, trust and transparency. People power progress.

Lumen’s commitment to workplace inclusion and employee support shines bright. We’ve made the Newsweek 2024 Greatest Workplaces for Diversity list and achieved a perfect score of 100 on the Human Rights Campaign Corporate Equality Index (CEI) for the fifth consecutive year. Plus, we’re the top employer in the communications and telecom industry, ranking 12th overall across all industries in The American Opportunity Index.

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

The Lead Operations Engineer will apply advanced engineering and network principles, theories, concepts and technologies to solve unusually complex problems and issues at Lumen.

Location

This is a Work from Home position within the U.S.

The Main Responsibilities

•    Use SolarWinds to manage and troubleshoot devices from various vendors including Juniper, Cisco, Fortigate.
•    Maintain and perform maintenance/upgrades at Data Center on Cisco IOS, Fortigate and Juniper devices.
•    Responsible for Configuring/Troubleshooting Juniper SRX, MX, Fortigate, and Cisco Firepower firewalls 
•    Coordinate with Security team to perform audit and vulnerability assessments of network devices, and to perform vulnerability mitigation. 
•    Perform and coordinate incident diagnosis, corrective action, and root cause analysis
•    Independently organize work requests based on departmental priorities and system criticality
•    Manage vendor relationships required for the evaluation, installation, modification, upgrade, and repair
•    Perform preventative maintenance of Network Infrastructure components.

General Work Competencies / Abilities: 
•    Strong technical skill level working on complex assignments within the network systems (implementation, acceptance, and change management). 
•    Ability to resolve complex network problems involving power, network hardware/software, lines, routers, firewalls, modems, and terminals. 
•    Ability to use software/hardware tools to identify and diagnose network status and problems. 
•    Experience conducting installation and maintenance on complex network monitoring equipment. 
•    Ability to resolve complex trouble tickets.
•    Apply excellent customer service skills 
•    The desire to work in a complex 24x7 call center. 
•    Demonstrated proficiency with trouble ticketing application as well as other internal tools 
•    The ability to work off hours/on call and during holidays 
•    Expertise Mentoring/Training/Coaching team members

What We Look For in a Candidate

Basic Qualifications: 
•    Desired Certifications:  CCNP, Security +, JNCIP-SEC, NSE4/5
•    5 + year of technical customer call center experience. 
•    Associate degree in Engineering, Electronics, Networks or related technical or vocational education or equivalent experience or 7+ years of related work experience. 
•    Test knowledge/experience of DS0/DS1 circuits. 
•    Strong knowledge of TCP/IP, routing protocols, and IP addressing. 
•    Experience with basic commands in Cisco, Juniper, and Fortigate.
•    Applicant must have ability to obtain Public Trust Suitability

Knowledge: 
•    Knowledge of Firewalls, specifically Juniper SRX, Firepower.
•    Knowledge of Fortigate devices and SDWAN components.
•    Knowledge of IP Address Management (IPAM) systems, or equivalent (InfoBlox).
•    Previous experience troubleshooting complex network problems involving power, network hardware, routers, CSU, or carrier services. 
•    Experience working on complex translations troubles and/or maintenance assignments related to network switching equipment to resolve trouble tickets. 
•    Advanced expertise with IP routing on multiple router platforms 
•    Knowledge of TCP/IP, routing protocols, and IP addressing. 
•    Experience with advance commands in Cisco, Juniper, and Fortigate devices.  
•    DNS & e-mail problem expertise
•    Experience with Wireless Access Points and various remote switches/MUX’s/VOIP Telephones
•    Has ability to understand and isolate physical layer problems
•    Experience working with software and hardware tools to remotely identify and diagnose WAN problems.  
•    Ability to understand and isolate physical layer problems. 
•    Familiarity with VOIP, long distance and international dialing and routing. 
•    Ability to identify and resolve customer reported trouble.  
•    Takes full ownership and accountability in areas assigned. Takes independent action and rarely requires guidance, often proactively take the lead on technical issues/concerns.

Compensation

The starting salary for this role differs based on the employee's primary work location. Employees typically do not start at the top of the range, though compensation depends on each individual's qualifications.

Location Based Pay Ranges

$94420 - $125890 in these states: AR, ID, KY, LA, ME, MS, NE, SC, and SD.
$99390 - $132510 in these states: AZ, AL, FL, GA, IN, IA, KS, MO, MT, NM, ND, OH, OK, PA, TN, UT, VT, WV, WI, and WY.
$104360 - $139140 in these states: CO, HI, MI, MN, NV, NH, NC, OR, and RI.
$109330 - $145770 in these states: AK, CA, CT, DE, DC, IL, MD, MA, NJ, NY, TX, VA, and WA.

As part of our comprehensive benefits package, Lumen offers a broad range of Health, Life, Voluntary Lifestyle and other benefits and perks that enhance your physical, mental, emotional and financial wellbeing. You can learn more by clicking here.

What to Expect Next Based on your job application information you may be given the opportunity to complete a video interview immediately after applying. This will include a set of questions for you to record a response to in addition to Game Challenges. Completion of this video interview is a requirement in order to be considered for our open position. Now not a good time? No worries, we will also send you an email with a link to complete the video interview. We strongly recommend that you complete this within 5 days of your application date.

Requisition #: 335228

Background Screening

If you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle reports and/or drug screening, depending on the position requirements. For more information on these checks, please refer to the Post Offer section of our FAQ page. Job-related concerns identified during the background screening may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis.
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.

Disclaimer

The job responsibilities described above indicate the general nature and level of work performed by employees within this classification. It is not intended to include a comprehensive inventory of all duties and responsibilities for this job. Job duties and responsibilities are subject to change based on evolving business needs and conditions.

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

This position is eligible for either short-term incentives or sales compensation. Director and VP positions also are eligible for long-term incentive. To learn more about our bonus structure, you can view additional information here. We're able to answer any additional questions you may have as you move through the selection process.

As part of our comprehensive benefits package, Lumen offers a broad range of Health, Life, Voluntary Lifestyle and other benefits and perks that enhance your physical, mental, emotional and financial wellbeing. You can learn more by clicking here.

Please be advised that Lumen does not require any form of payment from job applicants during the recruitment process. All legitimate job openings will be posted on our official website or communicated through official company email addresses. If you encounter any job offers that request payment in exchange for employment at Lumen, they are not for employment with us, but may relate to another company with a similar name.

Note: For union-represented postings, wage rates and ranges are governed by applicable collective bargaining agreement provisions.

Application Deadline
01/01/2025