Lead Operations Representative - 3rd Shift Los Angeles, California **Job Description:** At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day. One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being. Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization. Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us! **Job Description:** This job is responsible for handling day-to-day Operations processes and working towards deadlines. Key responsibilities include completing all workflows, providing guidance to other team members, assisting internal business partners, and providing functional expertise. Job expectations include performing routine and various item processing functions under moderate supervision within a process that has built-in checks and balances. **Shift:** 3rd shift Saturday through Wednesday 9:30pm-6:00am **Responsibilities:** + Contributes to overall success of an Operations team as an individual contributor + Handles operational activities and queries for either single or multiple Lines of Business across the enterprise + Adheres to deadlines set internally within the business unit or those in agreed Service Level Agreements with internal or external business partners + Provides functional expertise knowledge to projects or initiatives relating to the business unit + Maintains internal operational and financial controls and works within the risk appetite of the business unit + Continues to review processes to ensure they are efficient and implements process improvement opportunities + Completes and monitors all workflow distribution tasks to meet all deadlines. Escalate and keep management abreast of any client or production issues. + Day to day resolution of production issues, manages the daily workload and general oversight of the team. **Required Qualifications:** + Data Collection and Entry -The ability to collect data based on defined requirements and transfer the inputs into an operational system. + Active Listening -The ability to listen, understand, observe and retain what verbal and non-verbal messages are being sent, and then provide appropriate feedback to show understanding of the message shared. + Adaptability -The ability to change behavior in response to or in anticipation of changes in the work environment (e.g., new facts, learnings, or requirements). + Attention to Detail -The ability to achieve thoroughness and accuracy when accomplishing a task and process detailed information effectively and consistently. + Collaboration -The ability to work with others to complete a task or achieve a common goal in the most effective and efficient way. + Reporting -The ability to collect, process, and collate information from internal and external resources to manage and prepare reports. + Critical Thinking -The ability to objectively assess information from various sources and synthesize it towards making a reasoned judgment. + Customer and Client Focus -The ability to identify, understand and prioritize the needs of internal, external, prospective and existing customers in order to provide solutions, resolve problems, and address questions. + Oral Communications –The ability to communicate through spoken words a via direct conversation or telephonic, sharing information (i.e., storytelling) that informs and engages the audience. + Account Management -The ability to provide services and support to clients. + Process Management -The ability to monitor ongoing process performance, address pain points, and remediate issues to reduce risk. + Conflict Management -The ability to build consensus, maintain the best interests of the organization and diffuse tensions to achieve resolution effectively. + Decision Making -The ability to objectively select an optimal course of action within an acceptable timeframe, applying experience, data and facts. + Inclusive Leadership -The ability to effectively manage and lead a diverse team based in different locations, by listening for and considering multiple perspectives, and creating an environment that allows employees to bring their whole selves to work. + Ability to life 25 lbs. + Proficient PC skills including Microsoft Office products + Workflow Management + Risk Management **Desired Qualifications:** + Lockbox experience + Problem Solving -The ability to draw upon past knowledge and experiences to find a solution and define a path of action. + Teamwork + Time Management **Shift:** 3rd shift (United States of America) **Hours Per Week:** 40 **Pay Transparency details** US - CA - Los Angeles - 2706 MEDIA CENTER DR (CA9924) Pay and benefits information Pay range $24.00 - $29.38 hourly pay, offers to be determined based on experience, education and skill set. Predictable pay This role is compensated with a base salary and is not incentive eligible. Benefits This role is currently benefits eligible. We provide industry-leading benefits, access to paid time off, resources and support to our employees so they can make a genuine impact and contribute to the sustainable growth of our business and the communities we serve. Bank of America and its affiliates consider for employment and hire qualified candidates without regard to race, religious creed, religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law, and as such affirms in policy and practice to support and promote the concept of equal employment opportunity and affirmative action, in accordance with all applicable federal, state, provincial and municipal laws. The company also prohibits discrimination on other bases such as medical condition, marital status or any other factor that is irrelevant to the performance of our teammates. To view the "EEO is the Law" poster, CLICK HERE (https://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf) . To view the "EEO is the Law" Supplement, CLICK HERE (https://www.dol.gov/ofccp/regs/compliance/posters/pdf/OFCCP\_EEO\_Supplement\_Final\_JRF\_QA\_508c.pdf) . View the LA County Fair Chance Ordinance (https://dcba.lacounty.gov/wp-content/uploads/2024/08/FCOE-Official-Notice-Eng-Final-8.30.2024.pdf) . Bank of America aims to create a workplace free from the dangers and resulting consequences of illegal and illicit drug use and alcohol abuse. Our Drug-Free Workplace and Alcohol Policy (“Policy”) establishes requirements to prevent the presence or use of illegal or illicit drugs or unauthorized alcohol on Bank of America premises and to provide a safe work environment. To view Bank of America’s Drug-free Workplace and Alcohol Policy, CLICK HERE . This communication provides information about certain Bank of America benefits. Receipt of this document does not automatically entitle you to benefits offered by Bank of America. Every effort has been made to ensure the accuracy of this communication. However, if there are discrepancies between this communication and the official plan documents, the plan documents will always govern. Bank of America retains the discretion to interpret the terms or language used in any of its communications according to the provisions contained in the plan documents. Bank of America also reserves the right to amend or terminate any benefit plan in its sole discretion at any time for any reason.