Job TitleLead Operations Support Coordinator

Job Description SummaryThe Lead Operations Support Coordinator works within a North American team of administrators providing administrative support to multiple direct service delivery account teams. The Operations Support teams provide administrative support across a spectrum of tasks and systems, from employee data within Workday, payroll & timekeeping, expense management to accurate invoices to our clients.

The Lead Operations Support Coordinator is responsible for the implementation, execution, and efficiency operationally impactful business administration processes and related tasks of a designated region.

The successful candidate will be responsible for overseeing the day-to-day operations support activities where necessary, aligning available account resources to ensure coverage of all critical tasks across each client account, and that tasks are performed efficiently.

The Lead Operations Support Coordinator seeks to drive continuous improvement within their own area of responsibility, fully adopts corporately driven initiatives to an acceptable company standard and ensures these initiatives are followed.

This role requires excellent critical thinking, superior organizational skills, a strong background in operations administration, and a commitment to delivering exceptional support services.Job Description

Key Responsibilities:

Responsible for providing regional management team with direct transactional assistance in the company’s business automation tools and processes.  Ensure regional compliance with C&W Services technology and business process infrastructure. Scope of business tools supported include, but not limited to:JDE Work Order Management (WOM)Microsoft Office Business tools (Teams, Outlook, Excel)Workday/Employee and Organizational dataKronos/TimekeepingSalesforceCitrix HubbleMyAPSterlingEquifaxWorksConcurVrooziService EdgeWork collaboratively with Regional Leadership (Vice-President, Directors and Manager, Client Service) to ensure business administration processes are understood, adhered to, and executed as expected. This includes but is not limited to:Job Requestions, job and pay changes and hiring tasks within Workday,Timekeeping responsibilities within UKG (Kronos) Workforce Central.Work Order Management within JDE,Miscellaneous payroll support tasks such as historical edits, one-time payments and troubleshooting payment issues,Vendor set up and document management (Service Edge)Purchasing supplies and materials, purchase order coordination and reconciliation and paying related invoicesAR/AP/Payroll Report runningAct as the voice of client services by deeply understanding their needs and challenges to ensure efficiency driven decisions made centrally are positively impactful.Organize and oversee daily operations support activities across their assigned region to ensure smooth and efficient workflows.Adopt and adapt company standard operating procedures (SOPs) and best practices in concert with other regional peers and within company accepted standards. Ensures that any regional deviations are warranted and logical.Ensures local management and employees are familiar with standard policies and processes and their role within them. Promptly trains and provides ongoing coaching to regional personnel at hire, ongoing refreshers and when changes occur.Monitor and analyze performance metrics and provide actionable insights for improvement.Identify areas for process enhancement in the region and implement improvements to optimize efficiency.Serve as the primary point of contact for internal stakeholders regarding operations support matters.Develop a strong administrative network to amplify information to and from the accounts to share updates and best practices.Ensure clear and timely communication of policies, procedures, and updates to administrators and management within their own area of responsibility.Address and resolve any escalations or complex issues promptly. Escalates to Regional Manager as needed.Ensure compliance with company policies, applicable local and/or federal statutes, industry regulations, and quality standards.

Qualifications:

Education: Bachelor's degree in business administration, finance, facility management, or a related field or equivalent experience, however acquired.Minimum of 2 years of experience in business administration performing either human resources, finance or accounts payable/receivable activities.Outstanding organizational skills with an ability to coordinate multiple tasks within diverse environments.Strong customer service and collaboration skills.Excellent listening, problem-solving and analytical abilities.Proficient in using business software and tools. (Microsoft Office, Workday HCM, Kronos timekeeping, procurement tools (Vroozi), vendor management tools (Service Edge) and other enterprise systems such as SAP Concur).Outstanding communication and interpersonal skills.Ability to work in a fast-paced environment and manage multiple priorities.

Cushman & Wakefield also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health, vision, and dental insurance, flexible spending accounts, health savings accounts, retirement savings plans, life, and disability insurance programs, and paid and unpaid time away from work. In addition to a comprehensive benefits package, Cushman and Wakefield provide eligible employees with competitive pay, which may vary depending on eligibility factors such as geographic location, date of hire, total hours worked, job type, business line, and applicability of collective bargaining agreements.

The compensation that will be offered to the successful candidate will depend on factors such as whether the position is covered by a collective bargaining agreement, the geographic area in which the work will be performed, market pay rates in that area, and the candidate’s experience and qualifications.

The company will not pay less than minimum wage for this role.

C&W Services is an Equal Opportunity / Affirmative​ Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, sexual orientation, gender identity, protected veteran status or any other characteristic protected by law.

In compliance with the Americans with Disabilities Act Amendments Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a position at Cushman & Wakefield, please call the ADA line at 1-888-365-5406 or email HRServices@cushwake.com. Please refer to the job title and job location when you contact us.

INCO: “C&W Services”