Cabinet Peaks Medical Center is looking for a Lead Outpatient Office Coordinator to join our Rehab Department! Responsible for performing a variety of duties in support of the outpatient clinics as the lead administrative roll. Responsible for training and welcoming new office assistant hires. Works with manager and to keep up with an efficient work flow of the clinic. Orders supplies and makes sure all products and office supplies are not expired and well stocked. Oversees and covers outpatient office assistant sick leave, vacations schedules and day to day hourly schedules. Responsible for providing clerical, secretarial, and receptionist support for the outpatient clinics with the rehabilitative department as their main hub. Answers phone calls, files, faxes, copies, schedules patient appointments, registers new patients, prepares charts, and performs any front desk duties when covering. The office liaison between case adjusters, VA, and paralegals for scheduling and authorizations. Obtains insurance pre-authorizations and follow up as required by each payer on all insured patients and handles medical records for rehabilitative services. Works with outpatient director to maintain a smooth flow between outpatient clinics and hospital. Functions as a resource for all disciplines and handles outpatient office assistant complaints and praises. Has a role with the manager and director in interviewing new hires. Ensures all office assistants are well trained, and comfortable in their positions and tasks. Organizes moral boosting events for outpatient clinics and sets up training events and meetings for office assistants with the billing office. Has a hand in scheduling trainings for therapists with other Physicians. Responsible for making sure the clinics are clean, presentable and inviting for patients. Major Job Duties & Responsibilities Responsible for providing patient care related tasks as directed by therapists (PT/OT/ST) to increase efficiency of the rehab department. Trains and welcomes new hires. Ensures office assistants are fully trained and able to complete their duties effectively and efficiently. Operates equipment safely and correctly. Maintains department cleanliness and safety and keeps up with equipment maintenance according departmental policies and procedures. Manages medical records. Maintains the patient charts in EMR, transcribes physician orders accurately and efficiently, organizes evaluation and discharge paperwork and obtains necessary medical information from referring physicians prior to the initial visit. Schedules patients and appointments and ensures efficient schedule for all therapists in the department. Patient's appointments confirmed daily. New patients are prioritized appropriately. Maintains calendars and coordinates with other hospital services to make arrangements for in-services and meetings. Completes all necessary tasks for billing and reimbursement. Accurately and efficiently enters data into specified databases and checks own work for accuracy. Pre-authorizes patient visits per departmental policy. Maintains a tracking system to ensure timeliness of reports and adherence to payer regulations. Confirms monthly invoices. Functions as a departmental resource and is the message center for the facility. Handles questions or concerns that admin may have. Takes direction from the outpatient director with good ability to prioritize requests. Views position as being for the benefit and the assistance of the outpatient clinics as a whole. Demonstrates an ability to be flexible, organized, and function under stressful situations in a positive and professional manner. Exhibits good work habits and efficient use of own and other’s time to be productive. Meets deadlines and is on time for scheduled appointments and meetings. Interacts professionally with patient/family and treats patients/family with respect and dignity. Demonstrates great customer services skills, including excellent phone etiquette. Maintains a good working relationship both within the department and with other departments. Responsible for ordering supplies and maintain inventory logs for the department. Consults others as appropriate to collaborate in improving patient care and performance. Skills, Knowledge, & Abilities Must have clerical skills and knowledge of use and operation of standard office equipment. Knowledge of medical records, scheduling, and patient billing.Must possess effective communication and writing skills. Excellent organizational and multitasking skills with the ability to function well under pressure. Must possess valid DL; may be required to travel to other hospital buildings, satellite clinic, or out of town to attend meetings. Must possess computer skills in order to use e-mail, Word, Excel, Power Point, internet, electronic medical records, etc. Must be able to function and excel in a team environment and relate positively and favorably to staff, patients, visitors, families, and physicians. Ability to provide patient care related tasks as directed by therapists (PT/OT/ST) to increase efficiency of the rehab department. Ability to clean and maintain therapy equipment. Experience Patient care experience in a hospital, rehabilitative services department/facility, or nursing home is preferred, but not required. 5 years minimum of medical billing, insurance and authorization experience required. Must have 5 years office management and training experience. Educational Requirements High school graduate or equivalent. BLS certification preferred, must obtain within 3 months of hire. Must pass an approved medical billing course and certification within 6 months of hire. Schedule Eight (8) to ten (10) hour shifts. Benefits Package Available. Cabinet Peaks Medical Center is committed to providing a safe, efficient, and productive work environment for all employees. To help ensure a safe and healthful working environment, each applicant to whom an offer of employment has been made will be required as a condition of employment to undergo a substance test. Additional pre-employment items may be required. Please contact Human Resources for details. Department CPMC Rehab-Libby CC Employment Type FTREG Minimum Experience Mid-level Compensation $18.77-$26.28 DOE