Job Summary: The patient access team lead assists the Front Office Manager or Site Manager with day-to-day activities of the front desk and ensures that policies and procedures are followed.  The lead acts as a point of contact for the front office manager or site manager, billing, and provider staff for the job responsibilities and performance of the front desk team.

Job Duties:

•    Liaison between the front desk and the front office manager or site manager, billing, and provider staff 

•    Provides supervision to the front desk staff on day-to-day tasks in conjunction with the front office manager or site manager. 

•    Responsible for ensuring adequate front desk coverage at all times

•    Responsible for ensuring that scheduling policies are followed

•    Responsible for ensuring that billing procedures are followed 

•    Responsible for ensuring that registration procedures are followed

•    Responsible for ensuring that Valley Health patient protection policies (e.g. HIPPA) are followed 

•    Responsible for leading quality care initiative such as daily huddles, reports from Aledade, etc. 

•    Responsible for ordering of various supplies including office and marketing

•    Responsible for opening and closing of center per shift requirements

•    Responsible for seeing that all site correspondence is received, distributed, and answered in a timely manner

•    Participate in the interview/hiring and orientation process of future staff. 

•    Recommend and initiate change within the department (after approval from the office coordinator and provider staff) to improve patient flow and the patient experience.

•    Responsible for ensuring excellent front desk patient service 

•    Performs front desk duties as an active member of the front office team (see Receptionist Job Description for full detail of duties)

•    Maintain compliance with the organization’s confidentiality policy in accordance to the Health Insurance Portability and Accountability Act (HIPAA).

•    Other duties as assigned.

Working Conditions:

•    Position requires excellent communication skills and problem solving abilities

•    Position requires managerial and team building skills 

•    Position requires the ability to maintain concentration and attention to detail for long periods of time in order to maintain accurate records.

•    Position functions within a normal office environment.

Qualifications:

•    High school graduate/GED.

•    Ability to relate to patients, through familiarity with medical terminology and triage procedure.

•    Good organization and ability to multitask. 

•    Friendly personality with the desire to work with the public. 

Responsible to: Front Office Manager or Site Manager