JOB SUMMARY The Lead Patient Service Representative serves as an ambassador and point of contact for practices or patients in our community who are making referrals to or within CCS. They are also responsible for managing those referrals between the CCS programs and maintaining an effective system for referral tracking. In addition, they assist with scheduling new patient appointments and other assigned projects. JOB REQUIREMENTS EDUCATION + High School or GED required + Must successfully complete a medical terminology class within six months of hire EXPERIENCE + Experience in a medical setting is preferred, but not mandatory + Working knowledge of office practice and procedures is a plus + Excellent administrative, management, communication, and interpersonal skills + Ability to relate professionally with employees, and administrators, to develop and maintain positive working relationships + Effective use of telephone skills + Good command of the English language OTHER SKILLS REQUIRED Covenant Health Mission Statement We are a Catholic health ministry, providing healing and care for the whole person, in service to all in our communities. Our Core Values: •Compassion We show respect, caring, and sensitivity towards all, honoring the dignity of each person, especially the poor, vulnerable, and suffering. •Integrity We promote justice and ethical behavior and responsibly steward our human, financial, and environmental resources. •Collaboration We work in partnership, dialogue, and shared purpose to create healthy communities. •Excellence We deliver all services with the highest level of quality while seeking creative innovation. Applicants, employees, and former employees are protected from employment discrimination based on race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age (40 or older), disability, and genetic information (including family medical history).