We are looking for a highly motivated individual to support our STARS Nampa Garrity team as a Lead Patient Service Representative!
As a Lead Patient Service Representative, you will work in conjunction with physicians and clinical staff to take care of patients’ administrative needs and oversee the day-to-day operation of all PSRs in the clinic setting.
You will work closely with the Practice Manager to provider leadership and direction to the PSR team, and coordinate PSR coverage in the clinic and personally provides assistance where needed. You will also support efficient clinic flow and communicate accurately and positively with team members, as well as working with the Practice Manager to ensure practice policies and guidelines are being met.
MINIMUM QUALIFICATIONS:
High School Diploma or equivalent preferred.
Minimum of 3 years of experience in healthcare preferred.
Customer service experience required.
Electronic health record (EHR) experience a plus.
Experience with process improvement or lean philosophy preferred.
ESSENTIAL FUNCTIONS:
Knows, understands, incorporates, and demonstrates the Organization's Mission, Vision, and Values in behaviors, practices, and decisions. .
Performs Lead duties including but not limited to orienting, mentoring, training, scheduling, and coaching employees.
Assist the Practice Manager with monitoring work performance and provides input on performance evaluations.
Creates schedules and manages time cards .
Ensures staff are informed of and comply with written policies and procedures to support clinic.
Promotes and fosters teamwork.
Assists the Practice Manager with maintaining accurate employee files.
Reacts in a timely manner to resolve patient complaints promoting customer service.
Protects patients’ rights by maintaining confidentiality of personal and financial information and follows guidelines for HIPPA's regulations.
Participates in network process improvement projects as needed.
Assists with efforts to foster financial stewardship.
Maintains business office inventory and equipment and order supplies.
Saint Alphonsus and Trinity Health are committed to promoting diversity in its workforce and to providing an inclusive work environment where everyone is treated with fairness, dignity and respect. We are committed to recruit and retain a diverse staff reflective of the communities we serve. Saint Alphonsus and Trinity Health are equal opportunity employers and prohibit discrimination against any individual with regard to race, color, religion, gender, marital status, national origin, age, disability, sexual orientation, or any other characteristic protected by law.
Our Commitment to Diversity and Inclusion
Trinity Health is one of the largest not-for-profit, Catholic healthcare systems in the nation. Built on the foundation of our Mission and Core Values, we integrate diversity, equity, and inclusion in all that we do. Our colleagues have different lived experiences, customs, abilities, and talents. Together, we become our best selves. A diverse and inclusive workforce provides the most accessible and equitable care for those we serve. Trinity Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by law.