**Lead Patient Services Representative - Orthopedics, Inverness** **Description** **University of Colorado Anschutz Medical Campus** **Department: Community Practice** **Job Title: Lead Patient Services Representative - Orthopedics, Inverness** **Position #: 00832215 - Requisition #:36225** **Job Summary:** Key Responsibilities: + Acts as a lead and subject matter expert for other Front Desk Staff, Certified Medical Assistants, Physicians, etc. for job-related functions. + Assists with the development, implementation, and evaluation of departmental policies and procedures. + Provides mentoring, monitoring, coaching, and evaluation of team members' performance, especially in the areas of productivity and quality management. + Assists with coordinating services, prioritizing assignments, and workflow, and promoting situational decision-making/problem-solving. + Performs responsibilities of the underlying job. Takes responsibility for, or guides team members on, the handling of complex or novel issues. + Within the scope of the job, requires critical thinking skills, decisive judgment, and the ability to work with minimal supervision. Must be able to work in a fast-paced environment and take appropriate action. + Acknowledges and welcomes patients and visitors; sets the tone for a positive experience. **Work Location:** Onsite **Why Join Us:** **Why work for the University?** + Medical: Multiple plan options + Dental: Multiple plan options + Additional Insurance: Disability, Life, Vision + Retirement 401(a) Plan: Employer contributes 10% of your gross pay + Paid Time Off: Accruals over the year + Vacation Days: 22/year (maximum accrual 352 hours) + Sick Days: 15/year (unlimited maximum accrual) + Holiday Days: 10/year + Tuition Benefit: Employees have access to this benefit on all CU campuses + ECO Pass: Reduced rate RTD Bus and light rail service **Diversity and Equity:** **Qualifications:** **Minimum Qualifications:** + A High School Diploma or GED. + 3+ years of patient/client-facing experience. + **Substitution:** A combination of education and related technical/paraprofessional experience may be substituted on a year-for-year basis. **Conditions of Employment:** + Current Basic Life Support (BLS) for Healthcare Providers issued by the American Heart Association or American Red Cross healthcare provider level CPR certification or within 90 days of hire. + Maintains all required licensure and certifications for the position. + Must be able to work in person. + Must be able to travel to alternate locations as assigned. **Preferred Qualifications:** + Associate's degree. + Medical office/customer service experience. + Bilingual, Spanish-speaking. + Computer skills: EPIC, Kronos. + MS Office: Outlook, PowerPoint, Word. **Knowledge, Skills, and Abilities:** + Ability to identify problems and recommend solutions. + Ability to effectively communicate at all levels, including physicians, leadership, and staff. + Ability to work within large, complex healthcare systems. + Ability to maintain confidentiality and communicate in person, by phone, or in writing. + Ability to attest to computer proficiency and learn new computer applications. + Ability to keyboard/type, write legibly, and accurately record information. + Ability to analyze and interpret data. + Ability to organize workflow with a particular focus on tracking patient care and improving patient flow. **How to Apply:** **Screening of Applications Begins:** **Anticipated Pay Range:** **ADA Statement:** **Background Check Statement:** **Vaccination Statement:** **Job Category** **Primary Location** **Schedule** **Posting Date** **Unposting Date** **To apply, visit https://cu.taleo.net/careersection/2/jobdetail.ftl?job=36225&lang=en (https://apptrkr.com/6019816)** Copyright 2024 Jobelephant.com Inc. All rights reserved. Posted by the FREE value-added recruitment advertising agency (https://www.jobelephant.com/) Lead Patient Services Representative - Orthopedics, Inverness - 36225 University Staff Calling all Customer Service Professionals! Our busy Clinics are recruiting Lead Patient Service Representatives! We need your expertise and skills to help our clinic run smoothly, providing our patients with top-notch quality care.The Lead Patient Services Representative is responsible for providing efficient, effective, quality customer service through a variety of duties including, but not limited to, patient check-in, registration, scheduling, exam preparation, outbound calling, and some referral management. Complies with established company policies and procedures, HIPAA Privacy Rules, and the University of Colorado School of Medicine Confidentiality Policy. Ensures clear and timely communication including patient appointment status to clinical department(s). Assists in overall department work that may include overflow from other departments and/or locations. - this role is expected to work onsite and is located in Englewood, CO. Community Practice Medicine, housed within the School of Medicine at the University of Colorado, is seeking trained medical professionals to join our growing team. With clinics spanning from Longmont to Castle Rock, we offer a wide variety of opportunities. Specialty areas include, but are not limited to; Orthopedics, Vascular Surgery, OBGYN, Internal Medicine, Urology, Psychiatry, and many more! The University of Colorado Anschutz Medical Campus is a public education, clinical and research facility serving 4,500 students, and a world-class medical destination at the forefront of life-changing science, medicine, and healthcare. CU Anschutz offers more than 42 highly rated degree programs through 6 schools and colleges and receives over $500 million in research awards each year. We are the single largest health professions education provider in Colorado, awarding nearly 1,450 degrees annually. Powered by our award-winning faculty, renowned researchers, and a reputation for academic excellence, the CU Anschutz Medical Campus drives innovation from the classroom to the laboratory to the delivery of unparalleled patient care.We have AMAZING benefits and offerexceptional amounts of holiday, vacation, and sick leave! The University of Colorado offers an excellent benefits package including: There are many additional perks & programs with the CU Advantage (https://apptrkr.com/get\_redirect.php?id=6019816&targetURL=https://advantage.cu.edu/) . The University of Colorado Anschutz Medical Campus is committed to recruiting and supporting a diverse student body, faculty, and administrative staff. The university strives to promote a culture of inclusiveness, respect, communication, and understanding. We encourage applications from women, ethnic minorities, persons with disabilities, persons within the LGBTQ+ community, and all veterans. In addition, the Anschutz Campus has also been recognized as an Age-Friendly University. The University of Colorado is committed to diversity and equality in education and employment. For full consideration, please submit the following document(s):1. A letter of interest describing relevant job experiences as they relate to listed job qualifications and interest in the position2. Curriculum vitae / Resume3. Three to five professional references, including name, address, phone number (mobile number if appropriate), and email addressQuestions should be directed to: Suzanne Argosino, Suzanne.argosino@cuanschutz.edu (https://apptrkr.com/get\_redirect.php?id=6019816&targetURL=Suzanne.argosino@cuanschutz.edu) Immediately and continues until the position is filled. Best consideration will be given to those who apply within one month of the posting date. The starting salary range (or hiring range) for this position has been established as $49,400.The above salary range (or hiring range) represents the University's good faith and reasonable estimate of the range of possible compensation at the time of posting. This position is eligible for overtime compensation. Your total compensation goes beyond the number on your paycheck. The University of Colorado provides generous leave, health plans and retirement contributions that add to your bottom line.Total Compensation Calculator: http://www.cu.edu/node/153125 (https://apptrkr.com/get\_redirect.php?id=6019816&targetURL=http://www.cu.edu/node/153125) The University will provide reasonable accommodations to applicants with disabilities throughout the employment application process. To request an accommodation pursuant to the Americans with Disabilities Act, please contact the Human Resources ADA Coordinator at hr.adacoordinator@cuanschutz.edu (https://apptrkr.com/get\_redirect.php?id=6019816&targetURL=hr.adacoordinator@cuanschutz.edu) . The University of Colorado Anschutz Medical Campus is dedicated to ensuring a safe and secure environment for our faculty, staff, students, and visitors. To assist in achieving that goal, we conduct background investigations for all prospective employees. CU Anschutz strongly encourages vaccination against the COVID-19 virus and other vaccine-preventable diseases (https://apptrkr.com/get\_redirect.php?id=6019816&targetURL=https://www.cdc.gov/vaccines/schedules/downloads/adult/adult-combined-schedule.pdf) . If you work, visit, or volunteer in healthcare facilities or clinics operated by our affiliated hospital or clinical partners or by CU Anschutz, you will be required to comply with the vaccination and medical surveillance policies of the facilities or clinics where you work, visit, or volunteer, respectively. In addition, if you work in certain research areas or perform certain safety-sensitive job duties, you must enroll in the occupational health medical surveillance program (https://apptrkr.com/get\_redirect.php?id=6019816&targetURL=https://research.cuanschutz.edu/ehs/home/divisions/occupational-health/oh-enrollment) . Application Materials Required: Cover Letter, Resume/CV, List of References : Administrative Support and Related : Aurora Department: U0001 -- Anschutz Med Campus or Denver - 21973 - SOM-DEAN DO CPD - ORTHOPEDICS : Full-time : Feb 19, 2025 : Ongoing Posting Contact Name: Suzanne Argosino Posting Contact Email: Suzanne.argosino@cuanschutz.edu (https://apptrkr.com/get\_redirect.php?id=6019816&targetURL=Suzanne.argosino@cuanschutz.edu) Position Number: 00832215jeid-34a35edd16ffac4db776d851a16aef01 The University of Colorado does not discriminate on the basis of race, color, national origin, sex, age, pregnancy, disability, creed, religion, sexual orientation, gender identity, gender expression, veteran status, political affiliation, or political philosophy. All qualified individuals are encouraged to apply.