Job Code: O02533 Title: Lead Patient
Support Technician
Date: March 13, 2023
FLSA: Non-Exempt/Union Reports To: Nursing
Manager
Grade: 11 Approved By: Keyantee’
Davis, CHRO
POSITION PURPOSE
Collaborates with nursing education to develop an orientation process and materials for newly
hired Patient Support Technicians. Responsible for guiding and being a resource for colleagues
through the job functions of a Patient Support Technician according to the established job
description. Being a liaison for the nursing staff. Performs direct patient care to a specific group
of patients and coordinates activities which relate to the flow of unit processes.
POSITION PURPOSE
Collaborates with nursing education to develop an orientation process and materials for newly
hired Patient Support Technicians. Responsible for guiding and being a resource for colleagues
through the job functions of a Patient Support Technician according to the established job
description. Being a liaison for the nursing staff. Performs direct patient care to a specific group
of patients and coordinates activities which relate to the flow of unit processes.
ESSENTIAL FUNCTIONS
1. Collaborates with the educator and/or leadership with developing and coordinating
orientation and training materials.
2. Works with management and educators to develop competencies with established
policies and procedures and that work performed meets established standards.
3. Trains new Patient Support Technicians on basic bedside care and selected procedures.
Including but not limited to: venipuncture, 12 lead EKG, basic blood glucose collection and
monitoring, respiratory care (i.e. Cough and deep breathing, incentive spirometry, pulse
oximetry, oxygen setup, hand held nebulizer), dressing changes, collection of vital signs,
recognition of life-threatening conditions with initial responses and reporting, emptying and
measuring drainage equipment.
4. Trains new Patient Support Technicians on positioning, ambulating, and transporting patients
safely. Operates and maintains equipment in a safe and appropriate manner and promptly
reports any defects/malfunctions.
5. Inspects and evaluates completed work through the training process to ensure compliance
with established policies and procedures and that work performed meets established
standards.
6. Provides guidance and instruction as needed while working with the Patient Support
Technicians.
7. Provides proper mentoring and training to all new Patient Support Technicians.
8. Works collaboratively with unit educator with ongoing unit education.
9. Actively engaging and participates in unit-based and other committees and indicatives that
promote patient and workplace safety, optimal patient’s outcomes, and satisfaction.
10. Maintains the confidentiality of information acquired pertaining to patients, physicians,
employees and visitors to Trinity Health Oakland. Discusses patient and hospital information
only among appropriate personnel in appropriately private places.
11. Assists with positioning, ambulating, and transporting patients safely. Operates and maintains
equipment in a safe and appropriate manner and promptly reports any defects/malfunctions.
12. Demonstrates self-directed learning.
13. Maintains good rapport and cooperative relationships. Approaches conflict in a constructive
manner. Helps to identify problems, offer solutions, and participates in their resolution.
14. Promotes positive work environment by demonstrating teamwork.
15. Demonstrates principles of Relationship-based Care to cultivate and maintain therapeutic
relationships as a means to optimal healing and collegial functioning as an interdisciplinary care
team member.
16. Provides patient care that reflects respect for patients' rights, dignity, values, culture
preferences, and expressed needs and attention to providing comfort, relieving pain, and
alleviating anxiety.
17. Provides basic bedside care and selected procedures under the direction and supervision of the
Registered Nurse. Including but not limited to: venipuncture, 12 lead EKG, basic blood glucose
collection and monitoring, respiratory care (i.e. Cough and deep breathing, incentive spirometry,
pulse oximetry, oxygen setup, hand held nebulizer), dressing changes, collection of vital signs,
recognition of life-threatening conditions with initial responses and reporting, emptying and
measuring drainage equipment.
18. Performs activities of daily living (ADL) appropriate to the patient's condition under the direction
of and supervision of the Registered Nurse.
19. Initiates and maintains patient medical records.
20. Manages communication for the unit including placing and receiving calls from physicians, other
departments, and visitors.
21. Maintains an accurate patient roster/census and available ready beds.
22. Assists with the provision of patient education under the direction of the Registered Nurse.
23. Demonstrates Trinity Health Guiding Behaviors to provide excellent care of self, patients, and
care team members.
24. Performs basic nutritional support to patients such as bed set up, assistance with feeding, and
collection and documentation of intake and calorie count as appropriate.
25. Takes personal accountability to seek out experiences in order to maintain skills and
competence.
26. Seeks and incorporates feedback concerning improvement in one's own practice, including
participation in self-appraisal.
27. Assists with the admission process by collecting selected assessment data, applying necessary
equipment, labeling patient's clothes and belongings, informing patient/family of unit routines,
etc.
28. Provides individualized care consistent with the plan of care under the direction and supervision
of the Registered Nurse.
29. Actively engages and participates in unit-based and other committees and indicatives that
promote patient and workplace safety, optimal patient outcomes, and satisfaction.
30. Reports changes in patient condition to the Registered Nurse in a timely manner.
31. Demonstrates proper body mechanics in performing role.
32. Performs other various duties as assigned and needed. These duties may vary depending upon
the unit, patient type and need, number and complexity of treatment provided. Additional
duties may also include nonclinical duties consistent with meeting the needs of the patient and
care team.
33. Demonstrates and actively promotes an understanding and commitment to the mission of
Trinity Health Oakland through performing behaviors consistent with the Trinity Health Values.
34. Maintains a working knowledge of applicable Federal, State, and Local laws and regulations, the
Trinity Health Organizational Integrity Program, including the Standards of Conduct, Code of
Ethics, as well as other policies and procedures in order to ensure adherence in a manner that
reflects honest, ethical and professional behaviors.
35. Supports and conducts oneself in a manner consistent with customer service expectations.
36. In accordance with unit or departmental practice, determines that appropriate charges have
been entered for the correct patient, encounter, date/time of service, with any required
modifiers. Make corrections as needed per charge capture policy/practice.
37. In accordance with unit or departmental practice, actively participates in on-going education
and communication regarding revenue management.
38. In accordance with unit or departmental practice, assists with tracking and monitoring of
equipment assigned to the unit. Requests services for maintaining equipment as needed.
39. In accordance with unit or departmental practice, proficient with the electronic health records
for documentation, assessment, and care management, performing these activities concurrently
with provision of care throughout the shift.
MINIMUM QUALIFICATIONS
Experience:
• One year direct patient care work experience within the past 5 years.
Education:
• High School diploma or equivalent, preferred.
Licensure/Certification:
• Current Basic Life Support (BLS) certification through the American Heart Association.
PHYSICAL AND MENTAL REQUIREMENTS AND WORKING CONDITIONS
1. Maintains appropriate skill level through completion of required hospital and unit based
education offerings.
2. In a typical day, the colleague may sit for 25%, stand for 25%, and walk for 50% of the day.
3. Working in the patient care environment may result in exposure to communicable diseases and
hazardous substances.
4. Working weekends and holidays is necessary to meet staffing needs. Work in other units and
shifts may be assigned as necessary to also meet staffing requirements.
5. Associate's position requires occasional (5-10% of work time) squatting, crawling, crouching,
kneeling, and balancing, frequent bending/stooping, and reaching above shoulder level,
pushing/pulling.
6. Position requires the use of hands for simple and firm grasping and fine manipulating.
7. Position may require frequent lifting and carrying of patients/equipment other not to exceed 51
pounds. Associates will not lift items/patients exceeding 35 pounds from the floor.
The above statements are intended to describe the general nature and level of work being performed by
persons assigned to this classification. They are not to be construed as an exhaustive list of duties so
assigned
Our Commitment to Diversity and Inclusion
Trinity Health is one of the largest not-for-profit, Catholic healthcare systems in the nation. Built on the foundation of our Mission and Core Values, we integrate diversity, equity, and inclusion in all that we do. Our colleagues have different lived experiences, customs, abilities, and talents. Together, we become our best selves. A diverse and inclusive workforce provides the most accessible and equitable care for those we serve. Trinity Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by law.