Job Summary:

Serves as working leader for a minimum of 3 associates performing various duties within the Personalized Services Dept which may include some or all of the following video rental floral display gift wrapping laundry dry cleaning engraving etc.

Duties and Responsibilities:

Sets the pace and gives work direction to associates performing functions such as selling merchandise and assisting customers in the selection of merchandise within the Personalized Services Department.

- Works under the general supervision of and assists a designated supervisor who provides instructions and procedures and is available for assistance and guidance in connection with problems encountered. Work is reviewed in terms of adherence to applicable procedures efficiency of accomplishment of assigned functions and patron satisfaction. Maintains continuity of operations in supervisor s absence.

- Operates a cash register according to established cash control procedures and is responsible for own cash fund. Prepares daily salesperson s cash report.

- Exercises tact good manners and courtesy when serving and assisting customers.

- Assists with inventory taking.

PERSONALIZED SERVICES

Performs personalized services functions such as gift wrapping taking orders for personalized stationery wedding invitations etc. preparing rental agreements maintaining pertinent records and logs and keeping current price sheets of authorized items. Performs engraving functions. Sends receives and issues Western Union checks. Maintains display area in a clean and orderly manner.

FLOWER SHOP

Creates or assists in creating floral arrangements such as corsages table arrangements bouquets etc. Advises customer of types of floral arrangements and prices instructs patrons of the care of fresh cut flowers potted flowers and plants upon request. Assists customer in the selection of plants fresh flowers etc. Takes teleflora and special orders from patrons for flowers plants. May be required to deliver flowers on base valid license required.

LAUNDRY DRY CLEANING

Receives from patrons garments to be cleaned computes cost and issues receipt tickets articles received by date name description and type of service regular special required. Bags articles for pick-up by contractors Laundry Dry Cleaning Service. Receives articles and delivery tickets from contractors Dry Cleaning Service. Checks ticket numbers against file copy. Files articles on rail in alphabetical and numerical order.

VIDEO RENTAL

Rents video tapes to authorized patrons. Responsible for opening customer accounts completing applicable rental agreement forms checking in returned tapes etc. work may be performed in a computerized environment. May perform minor repairs adjustments to video tapes and tape cases. Ensures videos are rewound properly and in good working condition.