Lead- Problem Management
airtel dth
In-depth knowledge of SDH, DWDM, OTN, NPT, EPT domains
Hands on with Huawei, CIENA, ALU, TEJAS, ECI, high end DXC, OTN and DWDM equipment
Expert level of working experience with P2P & P2MP Services, EoSDH, Layer 0 / Layer 1 Core network, ASON, MoT, QoS, Traffic Engineering, Multicast, QoS, RSVP
People management, Problem management
ITIL and ITSM understanding
Excellent Problem Solving skill
Adaptation of new product and technologies
Excellent Customer focus
Good Collaboration with cross-functional domains
Inter-personal skills & Decision making
Prioritization of Problem Management to prevent service impact
Reduction in end Customer Complaints for B2B services
Automation for B2B service process and operation front
Restoration priority in B2B Incident management Teamwork and collaboration
Leadership skills
Min 8 years of work experience in Telco Service Provisioning / related industry
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