Johnson & Johnson is currently recruiting for a Lead Product Analyst, HCP Experience Product Group to be located in Titusville, NJ. At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at https://www.jnj.com/. For more than 130 years, diversity, equity & inclusion (DEI) has been a part of our cultural fabric at Johnson & Johnson and woven into how we do business every day. Rooted in Our Credo, the values of DEI fuel our pursuit to create a healthier, more equitable world. Our diverse workforce and culture of belonging accelerate innovation to solve the world’s most pressing healthcare challenges. We know that the success of our business – and our ability to deliver meaningful solutions – depends on how well we understand and meet the diverse needs of the communities we serve. Which is why we foster a culture of inclusion and belonging where all perspectives, abilities and experiences are valued, and our people can reach their potential. At Johnson & Johnson, we all belong. The North America HCP Experience Product Group enables the J&J Innovative Medicine Sales & Marketing group and the Medical Information Services to foster meaningful and personalized interactions with our customers. We shape, develop, and scale customer engagement strategies, solutions, and connected ecosystems that provide premium HCP and Patient experience via our iCONNECT platform, a cloud-based SaaS solution built on Veeva CRM and Salesforce.com Service Cloud. The platform enables over 100K digital transactions per week and provides over 20K insights to our field users to orchestrate customer journeys. We are embarking on a quest to build our NextGen customer engagement platform, CONNEXT. We envision AI and Generative AI will completely transform customer and user experience and will be foundational to the new CONNEXT platform. Customer Centricity and innovation is core to J&J IM Leadership and HCP Experience Product Group are the partners and enablers of choice. We are currently recruiting a Lead Product Analyst who will partner with Commercial and Medical Strategy, Analytics & Transformation (StAT) group and Medical Information Services to develop solutions that will elevate the customer experience, expand channel dissemination, provide unique insights, and empower our customer facing employees in the field. The IT lead will learn new technologies that will enable the CONNEXT platform and apply them to deliver innovative solutions for our business. Key Responsibilities: An individual in this role is expected to: + Perform business requirements gathering and analysis: documenting current state and desired/future state business processes, outlining impact and opportunities, and ensuring that the solutions meet business needs and requirements. + Evaluate business processes, elicit requirements, identify areas for improvement, and work collaboratively and cross-functionally to develop and implement solutions. + Manage projects and monitor progress by tracking activities, resolving problems, recommending actions, and supplying status updates, serving as a liaison between stakeholders, internal partners and users. + Work cross-functionally with Business and Technology Product Owners to drive alignment and optimize end-to-end processes. + Actively participate in sprint planning and backlog grooming activities, including working with product owners to understand and develop user stories/business requirements. + Provide functional and technical support to test and implement system changes and improvements. + Create and periodically review/maintain SOPs, work instructions and other quality documents to ensure product line quality and compliance. + Continuously evolve CRM technology skills and maintain awareness of emerging technologies. + Manage Software Development Lifecycle (SDLC) deliverables and support continued operations. + Identify OKRs to measure process improvement and create reports and dashboards to support. **Qualifications** Required: + A minimum of a Bachelor’s degree + A minimum of 6 years’ experience with customer engagement solutions + Demonstrated success in project management and SDLC (Agile) + Experience with SFDC Sales Cloud, Service Cloud and Experience/Community Cloud + Excellent communication and consultation skills, including the ability to clearly and effectively communicate and present findings to partners at all levels + Demonstrated ability to collaborate successfully and build relationships with sales & marketing and medical affairs teams, IT colleagues, and technology vendors + Ability to work with minimal supervision and achieve results in a fast-paced environment + Ability to manage multiple priorities, keep confidentiality, and work with integrity and professionalism in a complex, constantly evolving environment Preferred: + Experience in Life Sciences Industry and/or GxP environment + A strong working knowledge of JIRA/Xray + Veeva CRM + AI knowledge/experience Other: + This role will be in Titusville, NJ and may require up to 10% travel within the New Jersey/Pennsylvania area, and occasional travel across North America is possible. + This is a hybrid position requiring 3 days per week in the office location. The anticipated base pay range for this position is $90,000- $144,900. The Company maintains highly competitive, performance-based compensation programs. Under current guidelines, this position is eligible for an annual performance bonus in accordance with the terms of the applicable plan. The annual performance bonus is a cash bonus intended to provide an incentive to achieve annual targeted results by rewarding for individual and the corporation’s performance over a calendar/performance year. Bonuses are awarded at the Company’s discretion on an individual basis. + Employees and/or eligible dependents may be eligible to participate in the following Company sponsored employee benefit programs: medical, dental, vision, life insurance, short- and long-term disability, business accident insurance, and group legal insurance. + Employees may be eligible to participate in the Company’s consolidated retirement plan (pension) and savings plan (401(k)). + Employees are eligible for the following time off benefits: - Vacation – up to 120 hours per calendar year + Sick time - up to 40 hours per calendar year; for employees who reside in the State of Washington – up to 56 hours per calendar year + Holiday pay, including Floating Holidays – up to 13 days per calendar year of Work, Personal and Family Time - up to 40 hours per calendar year Additional information can be found through the link below. https://www.careers.jnj.com/employee-benefits We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation. Johnson & Johnson is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, or protected veteran status and will not be discriminated against on the basis of disability. For more information on how we support the whole health of our employees throughout their wellness, career and life journey, please visit www.careers.jnj.com.