At Cleveland Clinic Health System, we believe in a better future for healthcare. And each of us is responsible for honoring our commitment to excellence, pushing the boundaries and transforming the patient experience, every day.

                        

We all have the power to help, heal and change lives — beginning with our own. That’s the power of the Cleveland Clinic Health System team, and The Power of Every One.

                                    

Job TitleLead Psychiatric Crisis Specialist - Behavioral Intake

                        

LocationCleveland

                    

FacilityLutheran Hospital

                     

DepartmentReg Hosp Behavioral Intake-Regional Hospital Administration

                      

Job CodeD99971

                     

ShiftEvenings

                       

Schedule3:00pm-1:30am

                       

Job Summary

                         

Job Details

Join Cleveland Clinic and experience world-class healthcare at its best. Cleveland Clinic Lutheran Hospital is a proud Magnet Hospital awarded by the American Nurses Credentialing Center, the highest honor an organization can receive for professional nursing practice. On our team, you will provide stellar patient care, receive endless support and appreciation, and build a meaningful career at one of the most respected healthcare organizations in the world. 

As a member of the Behavioral Health Intake team, you will be responsible for all behavioral health patients in the participating Cleveland Clinic System Emergency Departments and Hospitals. Acting as Lead Psychiatric Crisis Specialist, you will maintain constant awareness of cases, develop and implement care plans, educate patients and families, and enhance the entire treatment experience. Your work can make a lasting difference in both the lives of patients and the community. 

A caregiver in this position works evenings from 3:00PM – 1:30AM. 

A caregiver who excels in this role will:  

Complete comprehensive mental status, psychosocial, risk, and chemical use assessments, identify patient crisis needs and participate in on-going assessment and care plan recommendations. Recognize significant changes in patient condition and respond appropriately. Navigate insurance verification and pre-certification processes for behavioral health carve-outs. Provide psychoeducation to family, significant others of patients and co-working caregivers about behavioral health, de-escalation and/or other related topics to assist in the patient’s current plan of care. Involve the patient/family (or designee) and other current providers in developing a plan of care individualized to patient cultural, religious, and educational needs. Process referred cases to appropriate disposition, including inpatient placement or assistance with community wrap around services for a successful discharge plan. Maintain awareness of all case referrals and admissions, the status of admissions, medical clearance issues, unit census, bed availability, unit acuity and safety concerns, insurance issues, admission status recommendations, and any case individual needs or other related case transfer or disposition issues for the behavioral health units at all participating EDs, hospitals, and Behavioral Health Units of the Regional Behavioral Health Service Line. Communicate status of patient cases, unit acuity, bed census and availability, etc. to various enterprise stakeholders at multiple points each day for transparency and problem solving in providing patient care. Assign cases and manage workflow for all Psychiatric Crisis Intervention Specialists on duty in the main office hub or participating regional Emergency Department/hospital site. Provide guidance and support to the Psychiatric Crisis Intervention Specialist staff with problem solving, crisis intervention, procedural issues, advocacy, and resource knowledge. Seek opportunities for the highest utilization of bed management and advocate with Behavioral Health Unit nursing leadership on behalf of placing patients safely. Provide back-up support to the department in times of staffing shortages, increased volume, and on-call rotation to assist with after-hours problem solving.  Provide input to the Department Manager regarding department investigation following the Just Culture model and offering feedback for issues that may relate to corrective action and performance evaluations. Serve on committee and huddle calls regarding process improvement activities and patient through put initiatives.  Update communications with all on-duty Psychiatric Crisis Intervention Specialists regarding unit bed availability, acuity, physician on-call and any other related work process needs. 

Minimum qualifications for the ideal future caregiver include:  

Bachelor’s Degree in a healthcare profession Licensed Social Worker (LSW), Licensed Professional Counselor (LPC), Licensed Chemical Dependency Counselor III (LCDC-III) or Registered Nurse (RN) Two years of relevant experience with at least one in a psychiatric clinical setting 

Preferred qualifications for the ideal future caregiver include:  

Master’s Degree Licensed Independent Social Worker (LISW), Licensed Independent Social Worker with Supervisory Designation (LISW-S), Licensed Professional Clinical Counselor (LPCC) or Licensed Professional Clinical Counselor with Supervisory Designation (LPCC-S) 

Our caregivers continue to create the best outcomes for our patients across each of our facilities. Click the link and see how we’re dedicated to providing what matters most to you: https://jobs.clevelandclinic.org/benefits-2/      

Physical Requirements:

Requires Corrected hearing and vision to normal rangeSome positions may be more sedentary workSome positions may be more light workRequire full range of motion, eye-hand coordinationRequire standing or walking for extensive periods of timeRequire some exposure to communicable disease or bodily fluids

Personal Protective Equipment:

Follows standard precautions using personal protective equipment as required

                       

The policy of Cleveland Clinic Health System and its system hospitals (Cleveland Clinic Health System) is to provide equal opportunity to all of our caregivers and applicants for employment in our tobacco free and drug free environment. All offers of employment are followed by testing for controlled substance and nicotine. All offers of employment are follwed by testing for controlled substances and nicotine. All new caregivers must clear a nicotine test within their 90-day new hire period. Candidates for employment who are impacted by Cleveland Clinic Health System's Smoking Policy will be permitted to reapply for open positions after one year.

Cleveland Clinic Health System administers an influenza prevention program. You will be required to comply with this program, which will include obtaining an influenza vaccination on an annual basis or obtaining an approved exemption.

Decisions concerning employment, transfers and promotions are made upon the basis of the best qualified candidate without regard to color, race, religion, national origin, age, sex, sexual orientation, marital status, ancestry, status as a disabled or Vietnam era veteran or any other characteristic protected by law. Information provided on this application may be shared with any Cleveland Clinic Health System facility. 

Please review the Equal Employment Opportunity poster. 

                  

Cleveland Clinic Health System is pleased to be an equal employment employer: Women / Minorities / Veterans / Individuals with Disabilities