The qualified candidate will collaboratively work with product teams to ensure understanding and provide oversight to the development of the required DCB0129 artifacts. As an NHS certified Clinical Safety Officer (CSO), you will sign the required artifacts when the artifacts have appropriately met the standards. Additionally, you will participate in the Global Clinical Risk Management framework and governance processes to ensure maintenance occurs with the required artifacts. 

As part of the oversight of product quality and safety, you will also be responsible for key aspects of the Internal Complaint Handling process. This requires communication and collaboration with all levels of management; facilitating cross-functional investigations; managing the mitigations and resolution of formal complaints.  You will also assist product teams with formal communication of an issue to the customer base, consult/assist with root cause analysis, preventative actions, and present updates to executives.  All efforts of the Complaint Handling process also serve an important aspect of continual evaluation and maintenance of the DCB0129 artifacts.

We are looking for someone with a strong capability to learn, excellent project management, and strong verbal and written communication skills. You will be a part of an international team where collaboration and teamwork are the foundation for success. 

Responsibilities

Collaborate and facilitate Clinical Risk Management functions to ensure compliance with the DCB0129 standard.  Work with the Regulatory Strategy team who outlines the specifics required to adhere to the DCB0129 standard. Support the execution of the Complaint Handling process, including facilitating, monitoring and trending. Provide clear expectations and responsibilities of the complaint handling process to product engineering teams and business stakeholders. Ability to evaluate dashboards and confidently discuss results and trending with executives. Identifying, researching and driving opportunities for process and program improvements Ability to communicate in remote working environments over video, phone, email, and other tools Collaborate with subject matter experts to refine operating processes to increase the value and scale of our Complaint Handling program and decrease the operational impact to Oracle. Confidently communicate escalations and status of open complaints to management.

 

 

Basic Qualifications

Bachelor's r in Nursing, Clinical Studies, Healthcare or related field, or 4 years relevant work experience Minimum 2 years of licensed healthcare practice experience Minimum 4 years of clinical healthcare information technology (HCIT) and leadership work experience Experience of working within the NHS or knowledge of Oracle (Cerner) products Clinical license registration in nursing, pharmacy, medicine, allied health, or another clinical field Certified Clinical Safety Officer in the UK or possesses the necessary qualifications to become a Clinical Safety Officer in the UK.  Leadership experience Excellent written and verbal communication skills Strong analytic skills  Strong attention to detail Ability to manage multiple projects and deadlines Ability to work in a team and collaborative environment Ability to work and adapt in an ever-changing, dynamic environment

Preferred Qualifications

At least 3 year of Health Information Technology or Health Regulatory Compliance work experience. JIRA and Confluence experience

Skills: Attention to detail, Project Management, Regulatory Compliance, Written and Verbal Communication Skills.

Career Level - IC4